Senior Business Analyst and Knowledge Management Specialist

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

The Senior Business Analyst & Knowledge Management Specialist partners with business and IT leadership to drive organizational transformation through analysis process improvement training and change enablement. This role bridges business needs and technology solutions supporting enterprise modernization initiatives while ensuring strong governance clear communication and lasting user adoption.

Key Responsibilities

Lead business and IT assessments gap analyses and requirements gathering to support system modernization migrations and enhancements.
Develop AS-IS/TO-BE process models solution comparisons and roadmaps to inform decision-making.
Support and improve governance intake and portfolio management processes including ServiceNow workflows and visual tracking (KANBAN).
Contribute to PMO maturity through templates methodologies and project support; oversee consulting resources as needed.
Design and deliver training programs and knowledge assets (user guides process documentation eLearning and train-the-trainer materials).
Establish knowledge management practices such as Super User programs wikis and post-deployment support models.
Support change initiatives through communication planning training vendor coordination testing and deployment readiness.

Qualifications

15 years of experience in business analysis training and knowledge management in public sector healthcare or enterprise environments.
Strong experience documenting and optimizing complex business processes and governance frameworks.
Expertise with ERP (PeopleSoft) EHR SaaS and enterprise or government systems.
Proficiency with ServiceNow SharePoint and portfolio or project management tools.
Excellent facilitation communication and stakeholder engagement skills.

Preferred

PMO or project management experience.
Public sector RFP and technical documentation experience.
Instructional design and eLearning tools (e.g. Articulate Captivate).
Strong visual and written communication skills.

Job Description The Senior Business Analyst & Knowledge Management Specialist partners with business and IT leadership to drive organizational transformation through analysis process improvement training and change enablement. This role bridges business needs and technology solutions supporting ente...