Lab Supervisor

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. The job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment chemicals supplies and services essential in healthcare scientific research safety and education. As the global leader in serving the field of science our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier cleaner and safer. Our clients global team is committed to delivering an unparalleled blend of cutting-edge technologies convenient procurement options and pharmaceutical services under their industry-leading brands.

Summary

Responsibilities

• Oversee site and account operations in alignment with contract terms and Statements of Work driving revenue growth margin improvement and client retention.
• Develop and maintain strong relationships with clients vendors and internal stakeholders.
• Promote customer satisfaction through continuous improvement initiatives and performance monitoring.
• Ensure compliance with regulatory standards and asset/inventory management requirements.
• Monitor service delivery for timeliness accuracy and quality.
• Maintain accurate and up-to-date data in internal systems (e.g. service requests work orders purchase orders CMMS).
• Review service reports and invoices to ensure accuracy completeness and procedural compliance.
• Maintain service and financial documentation while ensuring vendor compliance.
• Lead and manage a team coordinating onsite equipment service including engineer access and issue resolution.
• Support site service personnel and broader account needs.
• Adhere to all company safety security and operational policies.
• Meet with the customers Lab Operations team 1 2 times per week to provide updates on service performance key metrics and open actions.

• Primarily onsite at Norwood MA location (labs offices storage/shipping areas).
• Requires light to moderate physical activity (walking standing lifting repetitive tasks).
• PPE required; exposure to laboratory environments and chemicals possible.

• High school diploma or equivalent.
• 2 years of warehouse material handling or shipping experience.
• Experience with international shipping and export documentation.
• Working knowledge of AES filings and ACE portal processes.
• Familiarity with ERP systems and warehouse management systems.
• Strong understanding of inventory control practices.
• Forklift certification (or ability to obtain certification).
• Ability to lift up to 50 lbs and work in a fast-paced environment.
• Knowledge of Incoterms.
• Hazardous materials shipping certification (IATA IMDG or DOT).
• Experience in a regulated manufacturing or distribution environment.
• Basic understanding of trade compliance and customs regulations.