USA Billing Team Lead (Internal Only)

You Belong HereWherever in the World you find yourself.

We celebrate our wins as one team of many greatpeople!

With a vision for a connected world Inchcape relies upon the expertise diversity and global network of our over 3000 professionals spread across 60 plus countries and in over 240 offices to help our partnersconnect to a smoother smarter ocean.

We empower our people and our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective we connect the world and see the bigger picture.

The Power of Peoplewe rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach formore.

#WeAreInchape

Business Need / Purpose of Role

The Billing Team Lead reporting to the Billing Manager is primary responsible for assisting in managing Excellence in Service Delivery in accordance with Customers SLA and companys SOP and aligned to Group and Operational strategy. Ensuring the handling of invoice collection communication with respective vendors/service providers and smooth coordination with internal departments in an accurate professional and timely manner. Meeting Inchcapes set KPIs (Data integrity Business critical time limits Final DA invoicing dispatch time and accuracy achieving Local and Regional quality Objectives). Playing a key role in stabilizing existing and new processes being migrated to central facilities including setting up of performance metrics and monitoring.

Objectives & Measurement Key Responsibilities

• Responsible for the collection and uploading of invoices. Assist with other data management reports. Follow-up with vendors/terminals for sending timely invoices. Some invoices must be downloaded from the Vendors website.
• Identify when a Portside Marine invoice is needed; create and post PSM invoices
  accordingly.
• Assist in uploading checks/receipts to SharePoint and OneDA.
• Ensure that all revenue and service lines are raised and captured by the Operator/LPA.
• OneDA must be in line with the appointment and include up-to-date data.
• Responsible for daily submission of invoices with supporting documents in OneDA with appointment numbers to DA team for posting. Notify DA when job is ready to render.
• Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.
• Responsible for requesting credit note approvals whenever required and maintaining records of all credit notes raised.
• Assist Operations with Optic OneDa & queries and custom system updating.
• Contribute towards any improvements to the department policy SOP communications or any other improvements as deemed beneficial to the department Inchcape and the Principals.
• Build local knowledge and maintain a good relationship with all principals and vendors.
• Have time management skills; work quickly and effectively to resolve any issues and disputes.
• Communicate daily with team lead the team operations managers ROC Managers.
• Liaison between the agents DA team and vendors to ensure smooth transactions

Why Inchcape Shipping Services

We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people their welfare training and expertise. We realize the value of the diversity of our people and know that their unique experiences skills and passions strengthens the organization stimulates creativity and promotes the exchange of ideas helping you to build a rich and rewarding career.

Whoyouare is whoweare.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex disability age sexual orientation gender identity national origin veteran status genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed please emaildescribing the accommodation.

#LI-DNI

Required Experience:

Senior IC