Software Engineer, CMS (Registry Support)

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About the CMS Registry Solution

The CMS Registry Solution powers end-to-end collateral and lien management for banks automotive finance companies credit unions and other lenders. The platform automates the full lien lifecycleregistration amendment search monitoring and dischargeto protecting lenders reduce risk and ensure compliance and provides value-added features such as lien validation asset monitoring and fraud detection.

Were actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability automation and developer experience. Current work includes containerizing services runtimes strengthening CI/CD and observability and adopting Infrastructure as Codealongside pragmatic AI-assisted development and intelligent QA.

Youll join a small critical high-impact support team (engineers product owner engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. Youll own the operational health of key parts of the platform contribute to incident response and reliability improvements and help raise the quality bar through strong troubleshooting documentation and engineering judgment.

The Software Engineer Support is an individual contributor responsible for maintaining the reliability stability and operational health of CMS services. This role focuses on hands-on execution within a single team or service area supporting production systems and contributing to continuous operational improvement.

The role works across the full stack Angular (Core / 6 / .NET 8) services and SQL Server and delivers KTLO / BAU outcomes including incident response production troubleshooting runbook maintenance release and patch support and reliability improvements under guidance.

The engineer collaborates closely with Product Development Platform and Database teams to help ensure service availability meet SLAs and support safe change delivery.

WhatYoull Do:

Incident Management & Operations

• Support the reliability and operational health of current EC2-hosted services while assisting with incident response monitoring and KTLO operations during the migration to containerized deployments
• Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs
• Participate in an on-call rotation following established escalation paths and providing after-hours support as required
• Communicate incident status and updates clearly to technical stakeholders

Monitoring Troubleshooting & Reliability

• Monitor application and infrastructure health using tools such as New Relic SolarWinds DPA CloudWatch or Datadog
• Proactively tune alerts and act on early warning signals to prevent customer impact
• Diagnose complex production issues using logs traces metrics and user reports
• Apply mitigations and deliver permanent fixes in collaboration with development teams

KTLO / BAU Ownership

• Maintain and update runbooks playbooks FAQs and troubleshooting documentation
• Perform KTLO activities such as scheduled maintenance patching backups and restores database indexing archiving jobs and capacity checks
• Support releases hotfixes and patches including deployment validation and production smoke testing

Continuous Improvement

• Contribute to root cause analysis (RCA) for production incidents
• Identify recurring issues and suggest operational or automation improvements
• Assist with performance investigations including SQL query analysis under guidance
• Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency

WhatWere Looking For:

Must Have

• Hands-on experience with .NET and C# including runtimes for production support and fixes
• Familiarity with AWS services such as EC2 S3 CloudWatch and IAM
• Exposure to CI/CD pipelines (GitHub Actions preferred) including release support and troubleshooting
• A DevOps mindset with interest in build deploy operate and improve workflows
• Working knowledge of Angular TypeScript and RESTful APIs with the ability to debug issues across the stack
• Experience supporting SQL Serverbased applications including basic performance analysis and operational tasks (AWS RDS experience a plus)
• Comfort working in production environments and responding to incidents
• Interest in using AI-assisted development and intelligent QA tools to improve productivity
• Strong collaboration communication and ownership mindset

Nice-To-Have

• Experience with Docker and containerized applications
• Exposure to Infrastructure as Code (Terraform or CloudFormation)
• Familiarity with modern test automation tools (e.g. Playwright Cypress)
• Prior experience in L2/L3 production support or on-call rotations

Impact Youll Deliver:

By joining the Support team youll help keep the CMS platform stable and trusted by contributing to faster incident resolution safer releases improved operational documentation and the organizations transition toward more cloud-native and automated operations.

Whats In It For You

We understand that there is life at work and life outside of work. Here are a few benefits we allbenefitfrom that support us to be our creative best.

BenefitsfromDay 1

• Gymdiscounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs

Financialplanning

• Letushelpyouinvestinyourfuturewith3%matchingtowardsyourpensionand multipleformsofincomeprotection.

Competitivesalary

• Annualbonusstructure
• 3% CPP matching

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The base salary range for this position is CAD $100000 CAD $150000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills experience location and market conditions. Based on the role the total rewards package may also include benefits bonus and other employee offerings.