Platform Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About Synechron:
Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation expertise and agility. With more than 16500 professionals across around 60 offices in 20 countries we combine deep industry knowledge with advanced capabilities in such areas as AI cloud cybersecurity and data engineering.
Our regional teams supported by strategic delivery centers provide scalable cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS Microsoft Databricks Salesforce and ServiceNow we enable clients to innovate fast and lead with confidence. For more information on the company please visit our website or LinkedIn community
We are seeking an experienced Platform / Application Support Engineer with 6 years of overall experience and at least 2 years of hands-on production support. This hybrid role combines L3 application support with development responsibilities requiring strong troubleshooting skills the ability to perform code-level fixes and deliver minor enhancements when needed.
Role Overview
You will be responsible for supporting and maintaining a large-scale digital platform running on AWS cloud infrastructure consisting of:
- Mobile applications (iOS and Android)
- ReactJS-based web frontends
- 100 backend microservices (Golang)
- API gateway integrations
- Identity and authentication systems
- Merchant integrations (React & PHP) across e-commerce platforms
- Cloud-native infrastructure on AWS
This role involves 247 L2/L3 production support troubleshooting distributed systems supporting platform integrations and ensuring high availability and reliability of business-critical transaction flows.
Key Responsibilities
Production Support & Incident Management
- Provide 247 L2/L3 production support for mission-critical applications.
- Monitor system health respond to alerts/incidents and perform root cause analysis (RCA).
- Restore services quickly while minimizing impact to customer transactions.
End-to-End Application Flow Troubleshooting
- Diagnose failures across application integration and infrastructure layers.
- Troubleshoot customer and merchant transaction flows.
Mobile & Web Application Support
- Support ReactJS-based web applications and mobile apps
SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.
All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
Chez Synechron, nous croyons en la puissance du numérique pour transformer les entreprises en mieux. Notre cabinet de conseil mondial combine la créativité et la technologie innovante pour offrir des solutions numériques de premier plan. Les technologies progressistes et les stratégie ... View more
