Customer Service Representative
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Job Location:
Oyster Creek, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Total Safety is looking for a Customer Service Representative to join their safety conscious team! The Customer Service Representative provides courteous and efficient inside sales and customer service by answering inquiries from customers regarding service deliveries and invoicing. Takes orders by phone fax email and web-based systems and enters the order entry system. Ensures that customers expectations are met or exceeded.ââ
About Total Safety
Total Safety is the worlds premier provider of integrated safety and compliance services and the products necessary to support them including gas detection respiratory protection safety training fire protection compliance and inspection industrial hygiene onsite emergency medical treatment/paramedics communications systems engineered systems design and materials management. Our Core Values are People Safety & Wellbeing Accountability Responsibility Empowerment Honesty Transparency and Integrity.
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Essential Duties:ââ
Answers incoming calls greets customers cordially and provides timely responses to customer inquiries related to product and service orders delivery and pricing.
Research price and delivery utilizing system information and confirm verbally as necessary. Calculates pricing while maintaining margin guidelines.
Ensures all required information is obtained and that supporting documents are completed correctly.
Takes orders by phone fax email and web-based systems and enters the order entry system. Clarifies customer specifications by phone email or fax as required.
Enter customer orders into the system in an accurate and timely manner.
Ensures that terms and conditions are communicated and that required documentation is complete including letters of credit delivery bonds shipping and freight forwarding requirements.
Handles customer complaints including processing returns. Assists in determining whether the product should be accepted for return and if the customer should be credited according to established sales warranty policies and procedures. Works with accounting to ensure complete resolution of issue to ensure customer satisfaction.
Reviews customer open order and backorder reports daily to pro-actively resolve potential issues. Contacts the customer in the event there are difficulties in filling customer orders meeting delivery times required adjustments in pricing or other issues which may need to be addressed.
Follows up with internal contacts as needed to quickly resolve the issue.
Sets up new customer accounts according to policy and procedures.
Enters data from various sources to maintain and update various databases and spreadsheets including tracking project costs and schedule performance. Ensures data integrity by verifying input and calculations.
Maintains a close alliance and dialogue with the assigned Sales Account Managers to ensure that all customer needs are properly serviced. Contact other departments or external contacts to clarify obtain and furnish information.
Assists others in the department as necessary.
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Skills and Experience:ââ
Customer Service/Sales experience in-house or similar environment with knowledge of departmental function procedures terminology and interrelationships preferred.
Experience in Industrial Safety commodities and/or Rental Equipment products and services preferred.
Excellent PC skills with proficiency in MS Office programs and ability to quickly learn new software such as RentalMan.
Comprehensive specialized knowledge of company services & applications.
Proficiency with order entry / customer service applications word processing spreadsheet software.
Ability to maintain spreadsheets and modify formats to complete assignments.
Effective problem solving and interpersonal skills needed to effectively communicate and resolve customer issues.
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percentage.
Must be able to handle diverse tasks simultaneously and work effectively with interruptions meeting or exceeding production and quality goals.
Ability to pay close attention to details and present good planning organization and time management skills.
Ability to handle confidential or sensitive information.
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Working Environment:ââ
Spends most of the time in an office environment. Occasional visit to shopping area. Must take care in moving or lifting office supplies.â
Educational Requirements:ââ
High school diploma or GED plus additional specialized courses or Associates Degree in related field.
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Total Safety and its subsidiaries afford equal opportunity in employment to all individuals regardless of race color religion sex age national origin pregnancy familial status disability status veteran status citizenship status genetic information or any other characteristic protected under Federal State or Local law. Total Safety is an Equal Opportunity Employer.ââ
Required Experience:
Unclear Seniority
Key Skills
About Company
Total Safety combines Patented Technology, Safety Equipment Suppliers & a global network of Experts to answer your Safety Needs. Save Lives & Money Now!
