Night Audit Réceptionniste de nuit ANGFR HF REMPLACEMENT
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Customer:
- Perform Check-ins of the guests arriving late and show them to their room
- Handle early check-outs closing the guest account
- Assist guests with concierge services
- Answer the telephone and handle possible requests
- Program and handle wake-up calls
- Handle possible walk-ins and negotiate the room rate
Quality:
- Ensure the guest satisfaction at all times
- Be aware and warn security if any suspicious person enters the lobby
- Orientate the guests in case of fire or any other emergency
- Ensure that the reports for accounting and department Managers are done in a correct and accurate manner
Profit:
- Check all the operations done during the day correct all discrepancies in the cashiers credit card report Opera and Micros
- Check if all the paperwork is fully and correctly done
- Ensure a smooth closure and restart of Opera software
- Maximize the profit of the hotel reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)
People:
- Assist colleagues from the same or any other department
- Be responsible for ones acts and honest with colleagues and superiors
Qualifications :
Experience:
- Multilingual (English and French required Dutch or German is a plus)
- Open minded capacity to work and contact with people from different cultures and backgrounds
- Capacity to solve problems independently and follow them up
- Proactive polyvalent guest-minded ambitious
- Previous experience at the Front Office
- Ability to listen
Informations supplémentaires :
- Préférence pour le candidat ayant un diplôme en hôtellerie
- Expérience probante dans le milieu de lhôtellerie
- Capacité de travailler en équipe
- Capacité de répondre aux besoins des clients agir et faire le suivi des plaintes
- Capacité de gérer une plainte provenant dun client
- Ouverture desprit
- Capacité dutiliser un ordinateur et les logiciels de base
- Ce contrat est un contrat de remplacement .
Avantages :
- Un repas par jour de travail effectif.
- Le nettoyage de votre uniforme de travail.
- Une assurance hospitalisation..
- Un remboursement des frais de transport selon les dispositions légales.
- Un parcours découverte au sein de notre établissement comprenant un diner une nuit et un petit-déjeuner pour une ou deux personnes.
- Une carte Bienvenue permettant de bénéficier de nombreux avantages au sein du groupe Accor
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
