Senior Director, Partner Account Management (North America)

This role leads our most important partner segmentAcumaticas largest highest-potential partners.

Youll manage a small team of Major PAMs (36) who each work closely with a handful of these partners. Together this group drives a significant portion of our growth.

This is a hands-on leadership role. Youll be working directly with partner executives helping shape joint plans driving execution and making sure we have strong visibility into the business. Just as important youll develop your team to operate at a consistently high level. This role reports to the SVP Partner Sales.

What Youll Do

Drive outcomes across our most strategic partners

• Deliver strong consistent revenue growth across major partners while maintaining a customer-first approach.
• Ensure high customer satisfaction (NPS) low churn (<5%) and strong long-term customer outcomes.
• Improve partner productivity and performance above the broader ecosystem.

Lead and grow the Major PAM team

• Lead coach and develop a team of 36 Major PAMs.
• Set a high bar for account management planning and execution.
• Help each team member grow into a stronger more strategic operator.

Own relationships with top partners and their customers

• Build and maintain strong relationships with partner executives including C-suite.
• Stay closely connected across sales delivery and leadership within each partner.
• Act as an executive sponsor on key deals and for strategic end customers.

Drive annual planning and execution

• Lead the annual planning process with each major partner.
• Ensure plans are clear measurable and tied to growth and customer outcomes.
• Hold both the team and partners accountable to execution.

Run high-impact QBRs

• Raise the quality and consistency of QBRs across the team.
• Participate directly in the most important partner reviews.
• Keep the focus on forward-looking growth performance and accountability.

Own forecasting and business visibility

• Drive forecast accuracy and pipeline quality across major partners.
• Ensure clear visibility into risks and opportunities.
• Provide straightforward reliable updates to leadership.

Be the voice of the partner internally

• Represent the needs of top partners within Acumatica.
• Influence programs product and go-to-market based on partner feedback.
• Champion key partner asks and helps remove internal friction.

Scale what works

• Identify and establish best practices across major partners.
• Share and drive adoption of those practices across the broader PAM team and ecosystem.

Qualifications :

• Bachelors degree in Business Management or related field required. MBA or advanced degree preferred.
• 10 years of people leadership experience leading teams in partner management account management or similar roles.
• Experience working with complex B2B solutions (ERP experience strongly preferred).
• Deep expertise managing and growing strategic partner relationships.
• Strong operatorcomfortable with planning forecasting and driving accountability
• Able to work effectively at the executive level both internally and with partners
• Direct sales experience is a plus.

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

For this role the salary range is $200000-$220000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term/Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.

Remote Work :

Yes

Employment Type :

Full-time