Sr. Software Development Engineer, Support Engineering Tech

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

As a Senior Software Development Engineer you will solve complex software problems in an environment where the business problem is defined but the technical strategy is not. You will independently architect design and deliver scalable distributed systems and services that delight customers with self-service capabilities while deflecting and eliminating manual work from support engineering teams. You will actively leverage AI-powered development tools and techniques including generative AI LLM-based code generation and agentic workflows to accelerate delivery and raise the engineering bar. You will mentor and develop other engineers perform technical assessments and drive architectural decisions with limited guidance.

Key job responsibilities
- Architect and deliver end-to-end solutions for complex ambiguous problems where the technical strategy is not yet defined
- Design and implement scalable highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams
- Actively use AI-powered development tools (Amazon Q Developer generative AI code assistants LLM-based testing/debugging) to accelerate software delivery and improve code quality
- Lead technical design reviews and drive architectural decisions across your teams domain proactively simplifying code and resolving architecture deficiencies
- Mentor and develop SDE I and SDE II engineers through code reviews design discussions pairing sessions and promotion assessments
- Collaborate with product managers support engineering leaders and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination
- Work in parallel with other engineers and lead integration of parallel workstreams
- Analyze support contact patterns and customer friction points to inform the design of automated self-service solutions
- Investigate and resolve complex production issues performing root-cause analysis and driving long-term systemic fixes
- Contribute to operational excellence including CI/CD pipelines monitoring alarming runbooks and on-call rotations
- Identify opportunities to reduce technical debt force-multiply through automation and AI and mitigate long-term risks

A day in the life
As a Senior Software Development Engineer on the SET team youll play both a strategic and hands-on role shaping how we think about customer experience upstream while building the solutions that make it real. Your work directly influences which problems we solve how we solve them and how we measure success.

Your days will involve close collaboration with several key teams:

Parallel Software Development Teams Youll partner with engineering teams on cross-functional deflection initiatives helping identify high-impact opportunities and designing solutions that address the root causes of customer contacts.

Salesforce Developers Youll work alongside the Salesforce development team on platform strategy and delivery contributing to the technical direction of our support tooling and how it evolves over time.

Subject Matter Experts (SMEs) Youll interface with product-area SMEs who bring deep domain knowledge leveraging their operational insights and automation expertise to prioritize and inform the upstream solutions you build.

Tools & Scripts (T&S) Youll coordinate with the T&S team who drive foundational platform enhancements that scale automation across the organization ensuring your upstream work integrates with the broader ecosystem.

On any given day you might be analyzing contact patterns to identify the next high-value deflection opportunity designing a solution with a partner engineering team shaping platform strategy with the Salesforce developers or shipping an enhancement that prevents thousands of support cases from ever being created. The work blends strategic thinking with hands-on engineering and the impact is measurable.

About the team
Our team builds and operates the tools platforms and self-service experiences that empower AWS customers to resolve issues independently while deflecting and eliminating manual work from support engineering teams. We design and deliver delightful customer experiences that reduce friction automate resolution and scale support operations. We embrace AI-first development practices actively leveraging generative AI and modern tooling to accelerate innovation and improve engineering quality. We value operational excellence customer obsession and a culture of continuous learning. We move fast ship often and hold ourselves to the highest engineering standards. We are committed to building an inclusive team where diverse perspectives drive better outcomes for our customers.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.



- 4 years of non-internship professional software development experience
- 4 years of programming with at least one software programming language experience
- 4 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team

- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Atlanta - 168100.00 - 227400.00 USD annually
USA VA Arlington - 168100.00 - 227400.00 USD annually