Customer Service Professional- Inbound

Ready to bring your customer service skills to a company that helps first responders Join our team and receive a $1500 sign-on bonus! Its our way of saying mahalo for choosing to grow your career with us.

Job Type: Full-time Five 8-Hour Days or Four 10-Hour Days

Location: In-office Honolulu HI (Near HNL airport)

About EMSMC

EMSMC is the nations largest billing services provider focused on emergency medical services. For 25 years weve delivered revenue cycle management solutions that improve patient satisfaction maximize EMS revenue and ensure compliance.

At EMSMC we blend professional excellence with local values. If youre ready to grow your career while making a difference for our island community wed love to welcome you to our Ohana!

Job Summary

The Customer Service Professional Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries insurance updates and complaint resolution while maintaining compliance and supporting EMSMCs mission.

Major Responsibilities/Activities

• Answer and document inbound calls clearly and efficiently.
• Assist patients with charges payments and insurance updates.
• Resolve or escalate complaints appropriately.
• Maintain accuracy in Rescue Net Billing and filing insurance information.
• Meet quality standards: 98% call audit & HIPAA compliance.
• Provide feedback on caller patterns.
• Mentor new hires.
• Perform other duties as required turnaround time as dictated by process or client
• Maintain Customer Service call audit and HIPAA scores of 98%

Requirements

Required Education Skills & Experience

• High School Diploma.
• Proficient with Microsoft Office i.e. communication tools like Microsoft Teams.
• Strong written/verbal communication and the ability to multitask.
• Organized detail-oriented adaptable; able to work independently or on teams.
• Proficiency in English is necessary for job-related communication including understanding policies writing correspondence and engaging with colleagues or clients.

Preferred Education Skills & Experience

• Knowledge of Medicare Medicaid commercial insurance and HIPAA Medical billing/AR experience.

Working Environment

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions.
• Noise levels in the office are typically moderate and consistent with a standard office setting.

Physical Requirements:

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer.
• Communication: frequent and prolonged periods of speaking listening reading and writing.
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.
• Movement: occasional walking and climbing of stairs; limited bending kneeling lifting and carrying of office-related items.

Why EMSMC

• Referral Bonus Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities.
• Our Culture: We live by Ohana respect and teamwork youll feel supported every step of the way.
• Perks & Comforts: Enjoy a relaxed dress code air-conditioned workspace free coffee to keep you fueled MondayFriday schedule (no weekends!) and free onsite parking.
• Wellness Program Comprehensive benefits including health dental & vision!

Pay: $20/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package including a retirement plan health coverage and paid time off. Visit to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process please contact HR at

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

Hiring process 2-3 weeks with 2-3 interviews. We like to get it right!