Territory Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
We are looking for an experienced and motivated Territory Manager to lead a team of approximately 25 Field Engineers delivering high-quality repair and maintenance services to well-known national retail customers across the South of the United Kingdom. Milton Keynes is the preferred base to facilitate team collaboration and regular management meetings though the role covers the wider southern territory.
This is a dynamic leadership role where you will take full ownership of service delivery performance across your territorybalancing operational efficiency team development and customer satisfaction. You will have the autonomy to shape how services are delivered ensuring SLAs are met while continuously improving productivity processes and team capability.
You will operate in a fast-paced multi-dimensional environment where strong leadership problem-solving and organisational skills are essential. This role offers the opportunity to lead inspire and grow your team making a tangible difference every day while building your own career within a global organisation.
Responsibilities
- Leading and developing a team of Field Engineers to deliver exceptional service excellence to national retail customers ensuring SLAs and operational targets are consistently met
- Managing daily operations across your territory including resource planning workload allocation and project delivery (e.g. peak periods pilots or new service launches) working closely with the Dispatch Team and internal service functions
- Driving team performance through regular coaching mentoring performance reviews and remedial actions including Performance Improvement Plans (PIPs) where required
- Overseeing recruitment onboarding training and ongoing development to build a highly skilled motivated and engaged team
- Ensuring adherence to customer site procedures accurate reporting and data recording identifying chargeable or avoidable fault calls and monitoring engineer productivity
- Managing parts assets and fleet operations for direct reports ensuring compliance with logistics vehicle maintenance and cost efficiency
- Producing management reports and engineer scorecards to track team performance identify improvement areas and support operational decision-making
- Collaborating across the business to implement new processes drive efficiency and reduce non-compliance while providing clear direction and leadership aligned to corporate and local goals
- Participating in management meetings site visits and occasional travel across the territory to support operational excellence and team engagement
- Managing financial and operational processes including raising purchase orders and processing goods receipts for approved service-related purchases
Qualifications
- College degree or equivalent work experience
- 25 years experience in field service or technical management ideally managing field engineers
- Strong organisational multitasking and problem-solving skills with the ability to resolve operational challenges across departments
- Proven ability to motivate coach and develop high-performing teams
- Fluent business English (written and spoken)
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel reservists armed forces veterans cadet instructors and military spouses/partners.
#LI-Hybrid #LI-SS4
Required Experience:
Manager
Key Skills
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
