Clerk III- Orthopedics (Iowa City, Prairie Meadow Drive)

Iowa, IA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The University of Iowa Health Care Department of Orthopedics and Rehabilitation is seeking a full-time customer-focused individual to join our team as a Clerk III at the Iowa City Prairie Meadow Drive role is integral to maintaining efficient and effective front-line operations within a healthcare clinic environment.

As a Clerk III you will be the first point of contact for patients and visitors providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients scheduling clinic appointments and assisting internal and external customers with the goal of delivering the best patient experience possible. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting.

The ideal candidate will thrive in a fast-paced environment demonstrating a positive friendly and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented organized and enjoy helping others within a supportive and engaging atmosphere.

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace we look forward to hearing from you!

Scheduling outpatient appointments coordinating clinic appointments with diagnostic tests ancillary services or other appointments with patients and other departments.
Completion of check-in process in an outpatient clinic. This includes but is not limited to obtaining patient demographics valid payer information co-payment and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
Maintain phone coverage for clinic scheduling. Answer transfer and manage phone system by adhering to the standards of excellence for phone management.
Process and manage incoming referrals medical records related documentation and external imaging.
Serves as an intermediary between patients and Nursing Advanced Practice Providers and Faculty offices concerning scheduling concerns and medical needs.
Usescomputers medical records system (Epic)and a variety of software and/or conventional office equipment.

Percent of Time: 100%

Work Schedule: Monday through Friday 8:30 to 5 pm

Location: Iowa City Prairie Meadow Drive clinic 2701 Prairie Meadows Drive Iowa City IA 52242.

Parking:On-site employee parking UI Parking permit required.

Starting annual salary: $39087.36

Pay Grade: 8

Merit Pay Plan

UI Health Care Core Values (WECARE)

Welcoming	We strive for an environment where everyone has a voice that is heard that promotes the dignity of our patients trainees and employees and allows all to thrive in their health work research and education.
Excellence	We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare education and research.
Collaboration	We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamwork- guided by compassion- is the best way to work.
Accountability	We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgement occur.
Respect	We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.
Empowerment	We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Benefits Highlights:

Regular position located in Iowa City Iowa

Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa clickhere

Minimum Eligibility Requirements

Any combination of related clerical office experience related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications

Excellent customer service skills that include face to face customer/patient experience

Experience working in a healthcare environment with patients

Desirable Qualifications

Excellent verbal and written communication skills

Experience working on computers and navigating multiple systems

Hospital and/or medical patient scheduling

Medical terminology

Application Process: In order to be considered applicants must upload a cover letter and a resume that clearly addresses how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed.

Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions contact Kate Sharp at

Need help submitting an application or accepting an offer Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm 4:00pm or by appointment Contact to schedule a time to visit.

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