Job Description:
Run & Reliability
- Own incident management end-to-end (triage mitigation root-cause analysis postmortems with action items).
- Proactively identify performance bottlenecks and lead tuning (PHP MySQL caching queues).
- Ensure availability of critical flows: browse cart checkout payment order capture fulfillment.
Continuous Improvement
- Lead postmortem programs (blameless) and drive remediation.
- Reduce toil via scripting/automation (Bash/Python/PHP CLI).
Day-to-Day Activities
- Triage production incidents coordinating war-room executing mitigations communicate status.
- Deep-dive into error spikes (HTTP 5xx/4xx patterns queue backlogs long-running queries).
- Support stakeholders with ad-hoc investigations (orders payments invoices shipments).
Required Qualifications
- 36 years in Production Support/Operations/Development for PHP-based web applications.
- Strong with PHP debugging; familiarity with pure PHP development.
- Solid Linux (shell systemd networking basics).
- MySQL expertise (slow query analysis and indexing).
- CMS expertise in CMS namely Drupal and Acquia ecosystem.
- Project Management Tools expertise namely Atlassian suite (JIRA Confluence Bamboo Bitbucket).
- Caching & queues: via Bamboo & Drupal/ Acquia.
- Observability: logs (CloudWatch).
- Experience supporting payment gateways and order/fulfillment flows in e-commerce.
Nice-to-Have
- Data tooling: basic SQL analytics for operational reporting.
- Office tools: having some knowledge on creating documents in Word or Excel.
- Scripting: Bash PHP CLI for tooling/automation.
Soft Skills
- Calm structured communicator under pressure; clear incident comms to technical & non-technical audiences.
- Availability through working hours. For an R&S Engineer a person will need to be always available during working hours and have backup during outages.
- Ownership mindset bias for action and a knack for simplifying complex systems.
- Strong collaboration across Delivery and QA teams
Location:
Makati City
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Required Experience:
IC
Job Description:Run & ReliabilityOwn incident management end-to-end (triage mitigation root-cause analysis postmortems with action items).Proactively identify performance bottlenecks and lead tuning (PHP MySQL caching queues).Ensure availability of critical flows: browse cart checkout payment or...
Job Description:
Run & Reliability
- Own incident management end-to-end (triage mitigation root-cause analysis postmortems with action items).
- Proactively identify performance bottlenecks and lead tuning (PHP MySQL caching queues).
- Ensure availability of critical flows: browse cart checkout payment order capture fulfillment.
Continuous Improvement
- Lead postmortem programs (blameless) and drive remediation.
- Reduce toil via scripting/automation (Bash/Python/PHP CLI).
Day-to-Day Activities
- Triage production incidents coordinating war-room executing mitigations communicate status.
- Deep-dive into error spikes (HTTP 5xx/4xx patterns queue backlogs long-running queries).
- Support stakeholders with ad-hoc investigations (orders payments invoices shipments).
Required Qualifications
- 36 years in Production Support/Operations/Development for PHP-based web applications.
- Strong with PHP debugging; familiarity with pure PHP development.
- Solid Linux (shell systemd networking basics).
- MySQL expertise (slow query analysis and indexing).
- CMS expertise in CMS namely Drupal and Acquia ecosystem.
- Project Management Tools expertise namely Atlassian suite (JIRA Confluence Bamboo Bitbucket).
- Caching & queues: via Bamboo & Drupal/ Acquia.
- Observability: logs (CloudWatch).
- Experience supporting payment gateways and order/fulfillment flows in e-commerce.
Nice-to-Have
- Data tooling: basic SQL analytics for operational reporting.
- Office tools: having some knowledge on creating documents in Word or Excel.
- Scripting: Bash PHP CLI for tooling/automation.
Soft Skills
- Calm structured communicator under pressure; clear incident comms to technical & non-technical audiences.
- Availability through working hours. For an R&S Engineer a person will need to be always available during working hours and have backup during outages.
- Ownership mindset bias for action and a knack for simplifying complex systems.
- Strong collaboration across Delivery and QA teams
Location:
Makati City
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Required Experience:
IC
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