Concierge Bedford, MA

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.

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About the Candidate /role

Tradewind Aviation is looking for a seasonal part-time Concierge to be based in Bedford MA. The purpose of the Concierge is to create an exceptional experience for every client. As a Tradewind Concierge you will streamline the process of passengers arrival boarding and departure to ensure smooth and timely communication with passengers aircrew and the company. The ideal candidate will be Customer Service Driven and enjoy working in a fast-paced deadline driven environment with rapidly changing priorities. Must be flexible with work schedule and able to work weekends and holidays.

Essential functions

• Greets passengers upon their arrival at the terminal and utilizes software for check in process.
• Collects organizes and weighs baggage for pilots.
• Ensures passenger comfort and keeps passengers informed of any flight delays
• Assists with pilot introduction boarding calls and baggage handling.
• Promote Tradewinds fly personal brand.
• Arrive and be ready to work on-time.
• Raise issues to supervisor in a timely manner.
• Adhere to all safe work practices and procedures.
• Stocking lounge and keeping track of inventory.
• Other duties as assigned.

Required Qualifications

• Excellent customer service and communication skills.
• Ability to use a handheld device to enter client and flight information.
• Clean driving record and valid drivers license.
• Ability to handle fast-paced environments.
• Proactive attitude.
• Strong attention to detail with the knack to remember and recognize names and faces

Physical Requirements

• Prolonged periods of standing outdoors.
• Ability to lift 75 pounds
• Ability to walk and stand and carry luggage for extended periods of time throughout the workday.
• Exposure to outdoor elements including heat cold rain wind and sun during ramp and operational duties
• Potential exposure to hazardous or toxic environmental factors such as Aircraft fumes and exhaust

Benefits

• Competitive salary
• Medical Dental Vision FSA/DCA and 401(k) plan
• Paid vacation and sick days
• Paid Maternity/Paternity Leave
• Fun dynamic team with opportunities for rapid advancement
• Travel benefits on various US and International airlines