Vice President Delivery Leader ServiceNow

York, AL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

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Inviting Applications for the role of Vice President - Delivery Leader - ServiceNow

Genpact has a vacancy for a High Radius Delivery Lead in its expanding Digital Delivery Group to support global customers. Genpacts High Radius COE is rapidly growing and looking for new talent to lead the delivery and lead a variety of exciting and rewarding projects. This is a diverse role that offers an excellent opportunity for the right individuals to grow their career in the Professional Services organisation of Genpact.

We are looking for a bright and enthusiastic individual to join our group who is capable to Lead a delivery program of several customers that drive productivity and client satisfaction. We are searching for team players with skills and experience that can complement and enhance the existing team here at Genpact with their positive approach to work can do attitude and their friendly and enthusiastic personality. Were in need of self-motivated outgoing and results driven professionals who are eager to take their careers to new levels.

The successful candidate will have vast experience delivering enterprise technology implementations that transform clients landscape by leveraging High Radius. This person needs to be capable of Lead project managers mentor them and help them with different delivery challenges. Candidate must be capable of driving progress inspiring change influencing transformation discussion and know how to facilitate client through a pragmatic decision-making process.

Responsibilities

Managing High Radius Delivery programs taking ownership of all aspects of program management role such as governance scope schedule budget resources risks and communication with the customer and Genpact leadership.

Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction and long-term relationship. Manage customer escalations

Ensure effective Governance implementation with the client & other stakeholders. Building reporting matrix across multiple implementations.

People Management - Resource management productivity measurement skill development etc.

Manage financials at the portfolio level ensuring profitability.

Spearhead Program discussions with business stakeholders Practice Leadership & Genpact leadership.

Lead by example and invest time professionally grow members of the delivery team.

Definition & Implementation of Project Management Processes and ensure their adherence.

Support project managers to ensure delivery is done as per defined Best Practices COE goals and budget. Mentoring and leading a team of project managers.

Establish maintain and review operational procedures in the assigned area of responsibility ensuring their accuracy effectiveness and efficiency.

Qualifications we seek in you!

Minimum Qualifications

Extensive experience in leading a large Delivery Unit (60 members).

Prior work experience in Project Management projects is a MUST.

Prior work experience in High Radius implementation is a MUST.

Vast knowledge in the AR domain.

Proven experience in building and leading global tech delivery COE.

Proven track record that showcases ability to quickly understand organizations business strategy & Goals build and oversee a plan that support the desired outcomes.

Very good verbal and written communication skills when dealing with users staff and suppliers.

Program Management Skills

o Experience Working with senior Management and reporting on Program status.

o Experience in managing a program of several global projects.

o Experience in managing managers.

o Ability to manage Risks Issues and budgets.

Client Management Skills

o Excellent customer-facing skills including communication conflict resolution and solid presentation skills.

o Ability to thrive in high pressure environments managing complex programs and customers with geographically dispersed teams and multi-million budgets.

o Maintain responsibility for customer satisfaction and build long-term relationships with customers.

o Experience in communicating with client executive levels

o Can-do attitude and background in software development projects is a must.

Ability to think outside the box and influence discussions toward desired results that drive productivity and client satisfaction.

Ability to resolve problems under pressure.

Able to work within a culturally diverse environment

Preferred Qualifications/ Skills

IT Graduate with B.E / MCA / Relevant degree

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Exec

Ready to build the future with AIAt Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to ...