Lead Engineer 2 Customer Application Engineering
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Protection application engineers in the Global Customer Support team are engineers specialized in grid automation and are fully engaged in the primary function of the Applications & Support team namely the Level 3 (L3) technical support to GA Sales/Business Development teams Product Management and Products R&D. The role is expected to demonstrate technical leadership teamwork capability and the ability to keep up with evolving technologies in the grid automation this role you will utilize your experience or expertise to solve problems develop and execute team and self-objectives and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role as a domain expert representing the Product Line.Job Description
Responsibilities and Accountabilities
- L3 technical support on assigned product platforms covering both pre-sales and post-sales tasks. This role covers mainly products from Stafford Bilbao Markham which currently include P40 P40A P40AE 650 3 Series MM UR 8 series and legacy products.
- Design and tune protection applications for complex schemes; develop Application Notes articles and guidance notes to drive product sales and facilitate GA project delivery.
- Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports. Site visits as necessary for gathering evidence for analysis troubleshooting or customer meetings.
- Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases.
- Lead or contribute to customer events such as regional roadshows or seminars in-depth training pilot projects involving new technology.
- Collaboration with R&D: contribute to product roadmap as required e.g. validation of new products and product evolutions.
- Maintain broad awareness of GA Product efforts to assure technical quality excellence timely completion of work and reviews appropriate use of resources and responsiveness to customer needs.
- Technical leadership in the power system protection
- Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap
- Work in close collaboration with a multi-site team of experts
- Proficiency with presenting and demonstrating technology solutions to customers
- Collaborative working with other departments and teams in multiple sites.
- Ability to travel (globally) up to 25% of time.
Qualifications & Experience
- Engineering degree (Electrical Engineering Electronics & Communications or closely related discipline)
- In-depth understanding of protection relay applications in transmission distribution and industrial domains
- Extensive experience with numerical protection devices
- 1-5 years in power system protection
- Fluent in English; an additional language will be a plus
Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to work in small teams.
- Lead initiatives of moderate scope and impact.
- Ability to work in several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
- High level of flexibility to adapt to continuous changing business needs in support.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
IC
Key Skills
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
