External Reporting Product Director Payments Executive Director
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1 Vacancy
Job Summary
Description
Ignite your passion for product innovation by leading customer-centric development inspiring solutions and shaping the future with your strategic vision and influence.
As a Product Director in Merchant Service External Reporting you lead innovation through the development of products and features that delight customers. As a leader on the team you leverage your advanced capabilities to challenge traditional approaches remove barriers to success and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities
- Build and own the end-to-end strategy vision and multi-year roadmap for external reporting channels including Digital Reporting and Reporting APIs grounded in industry best practices and competitive intelligence to ensure market differentiation and regulatory readiness.
- Govern the reporting backlog; prioritize work and ensure traceability from requirements through delivery.
- Define product north stars measurable outcomes and investment priorities; translate insights into phased delivery plans with KPIs and OKRs.
- Own executive-level client communications for reporting including product demos roadmap walkthroughs escalations and support for existing issues and new requirements.
- Conduct ongoing product surveys and structured listening programs to capture the Voice of the Client and integrate feedback into the strategic roadmap and quarterly planning.
- Partner with Sales and Marketing to develop positioning collateral and tailored RFP responses.
- Represent reporting capabilities in client pitches due diligence and commercial negotiations; define and socialize value propositions use cases and case studies that demonstrate client outcomes and platform differentiation.
- Establish and govern eligibility criteria for onboarding new clients to the modern reporting platform including data security integration and SLA considerations.
- Partner with the Migrations team to lead end-to-end migration programs from legacy reporting to modern platforms including cutover planning data validation client readiness post-migration stabilization and decommissioning plans for legacy capabilities to reduce risk and total cost of ownership.
- Partner with Solutions SRE and Engineering to design and deliver client-centric reporting solutions and ensure day-to-day platform stability availability performance and security including incident response continuous improvement enhancements A/B tests and feature rollouts.
- Define and track platform usage and product health metrics (adoption engagement API usage latency error rates NPS/CSAT) and produce clear data-driven executive updates on delivery risk budget and outcomes; build and lead a high-performing cross-functional team and mentor product owners and program managers to scale best practices in product discovery and delivery.
Required qualifications capabilities and skills
- 15 years of experience in product management or platform leadership roles including 5 years leading enterprise-scale reporting data delivery or API products in financial services or similarly regulated industries.
- Proven track record defining product vision and multi-year roadmaps informed by market analysis client research and competitive intelligence.
- Demonstrated experience owning client communications at executive levels including demos escalations and commercial discussions; strong storytelling and stakeholder influence skills.
- Hands-on experience with modern data/reporting platforms reporting APIs data governance and enterprise integration patterns; familiarity with observability tooling and SLO/SLA design.
- Strong program leadership across migrations decommissioning and change management in complex multi-system environments.
- Quantitative mindset with proficiency in product analytics experimentation and KPI-driven prioritization.
Excellent collaboration skills with Sales Marketing Engineering SRE InfoSec Legal/Compliance and Operations.
- Extensive knowledge of the product development life cycle technical design and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery ideation strategic development requirements definition and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
Preferred qualifications capabilities and skills
- Recognized thought leader within a related field
- Strategic thinking and executive presence
- Bachelors degree required; advanced degree in Business Computer Science Data/Information Systems or related field preferred.
Required Experience:
Director
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
