Support Specialist | DX

Working at Atlassian

Atlassians can choose where they work whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity.

DX now part of Atlassian helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City we are trusted by industry leaders like Etsy Dropbox Twilio Pfizer and Booking Holdings to help their engineering teams thrive at scale.

As a Support Specialist you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs data ingestion pipelines authentication configurations and the engineering systems customers connect to DX (e.g. GitHub Jira Azure DevOps).

You will also support customers using our survey tools which help teams gather and act on feedback from developers engineering managers and other technical stakeholders. This includes assisting with survey configuration deployment and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

Youll be a key member of our support team helping customers resolve issues via web email case updates and direct video or Slack-based support. Youll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools data infrastructure team feedback and customer advocacyand eager to learn and grow within a fast-paced global organization.

Key Responsibilities

• Customer Advocacy: Serve as the first line of support for customers using DXs Survey and Data Cloud products helping them troubleshoot issues and get unblocked quickly.

• Survey Enablement: Assist with survey setup delivery and analysis to ensure customers collect meaningful feedback from their engineering teams.

• Technical Troubleshooting: Investigate and resolve unexpected product behaviors escalating when necessary to Engineering or Product.

• Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect Microsoft Teams email and video calls.

• Process Improvement: Document support interactions identify patterns in customer feedback and contribute to improving internal processes and external resources.

Qualifications

• Experience: 02 years of customer-facing technical support or solutions engineering experience.

• Tooling: Familiarity with engineering tools like GitHub Jira Azure DevOps GitLab etc.

• Integrations: Understanding of APIs and how systems connect via webhooks or tokens.

• Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.

• Security: Familiarity with authentication concepts (OAuth SAML token-based auth).
  
  Compensation

At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills expertise or experience.

In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:

Zone A: USD 90000 - USD 108000

Zone B: USD 81000 - USD 97200

Zone C: USD 74700 - USD 89640

This role may also be eligible for benefits bonuses commissions and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you your family and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more. To learn more visit Atlassian

At Atlassian were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process visit Experience:

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