Dispatcher
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Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Stericycle is now part ofWM!!!To learn more about WMs acquisition of Stericycle CLICK HEREto read the press release!
Dispatcher Needed
Working Days are: Mon - Fri Sat as needed
Will work total of 8-9 hrs. per day within 7a - 6p (Rotation Start Times of 7a & 9a)
Dispatching about 50 Local Box Truck Drivers across 40 Routes
I. Job Summary
Under immediate direction the Dispatcher provides timely response of customer inquiries up to and including pick-ups schedules product orders etc. and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
- Assist Customer Service with customer requests (SFDC cases) route changes rescheduling for pickups/missed stops
- Provides highest level of customer service to all customers in line with Customer 1st objectives
- Monitor process and escalate SFDC cases to supervisor
- Assist walk-in customers
- Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
- Reviews drivers paperwork and files paperwork
- Review and updates routes new customers based on daily communication reroutes existing customers as required
- Ensures that routes are balanced daily
- Assists Trans Supervisor/Manager as needed/directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Keeps staff informed of current problems changes and new developments in the department and company by conducting professional organized and participative meetings
- Always maintains a safe and compliant workplace
- In the absence of a manager/supervisor monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary in order to prevent accident or injuries
- Perform other duties and responsibilities as assigned
III. Qualifications
A. Required Qualifications
- High School Diploma or equivalent
- 2 years experience preferably in Transportation Logistics Routing and Customer Service
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Key Skills
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
