MECATHERM Customer Service Representative
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Job Location:
Richmond Hill - Canada
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT MECATHERMA pioneer in industrial baking in France MECATHERM is one of the world leaders in industrial baking equipment and number one in industrial baguette production lines. Since 1964 MECATHERM has been designing and manufacturing automated ovens machines and automatic lines exclusively for industrial customers in the bakery and pastry sector. The group has installed more than 850 automatic lines currently in operation in more than 70 countries on five continents and generates 92% of its sales internationally. It devotes a large part of its activities to research as well as development while maintaining a direct technical and commercial relationship with its leading position in the market is the result of the expertise and know-how of more than 400 employees. The variety of job opportunities within our company are as wide as the bakery products that we can make with our equipment: project managers business managers technicians etc. Our activity is geared towards the international market. The companys constant evolution will give you many opportunities to take up new challenges and to Responsibilities1. Customer Support & Relationship ManagementProcess customer requests related to retrofits spare parts audits training maintenance and technical customer needs and determine the appropriate level of clear consistent and professional communication with customer disputes with support from strong customer relationships and ensure a high level of customer support during emergencies and oversee the service process through to customer feedback and contribute to continuous improvement by sharing lessons learned.2. Order & Service ManagementIdentify required parts and solutions in coordination with the Spare Parts teams (MECATHERM France and/or ABI).Recommend spare parts to be stocked based on criticality and installed base to assessing and qualifying the criticality of parts and up on service and spare parts offers to support increased order customer orders accurately ensuring correct billing and delivery information quantities pricing and customers with order status updates and follow up on outstanding payments.3. Logistics & CoordinationMonitor and coordinate logistics services between Europe and North ongoing communication with internal and external stakeholders to prevent and resolve delivery and support travel arrangements for technical interventions in North America and closely with cross-functional teams including Finance Logistics and Procurement.4. Team Support & Internal ContributionProvide backup support to colleagues during absences to ensure continuity of knowledge and best practices to strengthen team additional duties as assigned by MECATHERM Management in support of organizational effectiveness and customer & SkillsExperience in customer service after-sales support or order management (industrial or technical environment preferred).Strong organizational skills with the ability to manage multiple communication skills both written and to work collaboratively in a cross-functional and international attention to detail and problem-solving -focused mindset with the ability to handle urgent or high-pressure with ERP systems and Microsoft Office (Excel Outlook Word).Bilingualism (English/French) is an RangeAnnual: $55000 - $75000Like what youre hearing so far but still wondering if MECATHERM Canada is the right for you We offer:A competitive salary and benefit package;Employer paid benefitsAnnual healthcare spending account and wellness spending accountGoodlife Gym Membership discountPension matchWorking in a multi-cultural and global organization;Ongoing on-the-job learning and development;Monthly employee appreciation events;Working with innovative technology and with an industry Canada we are committed to ensuring accessibility for persons with disabilities by identifying removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment in accordance with the provisions of the Ontario Human Rights Code (the Code) and the Accessibility for Ontarians with Disabilities Act 2005 (the AODA).MECATHERM Canada fullysupports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service Information and Communications and attractive compensation packages and a dynamic and challenging work thank you in advance for your application but only those selected for interview will be contacted.
Required Experience:
Unclear Seniority
Key Skills
About Company
A global leader in the design and manufacturing of baking equipment. We help our customers optimize all aspects of the baking process, from ingredients handling through to packaging.
