Service Now AI
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
ServiceNow Configuration Resource: Is responsible for tailoring the GSConnect (ServiceNow CSM) platform to meet the organizations needs. This includes configuring standard features building custom solutions integrating with other systems and ensuring the platform operates efficiently. Ability to blend classic CSM configuration with GenAI capabilities (Now Assist AI Search Predictive Intelligence Virtual Agent) and agentic automation to deliver scalable secure and human centered customer service outcomes.
Roles and Responsibilities of the ServiceNow Configuration Resource
Develop tailored applications and modules to address unique business needs that cannot be met with OOTB functionality.
Write and maintain server-side and client-side scripts business rules UI actions and script includes.
Design and implement custom workflows and automation for complex business processes.
Integrations and Data Management
Build and maintain integrations with third-party systems and enterprise tools using APIs web services or middleware.
Migrate data from legacy systems into ServiceNow and ensure ongoing data accuracy and integrity.
Establish processes for managing core data elements such as customer or product data within the platform.
Collaboration and Stakeholder Engagement
Collaborate with Business Owners Product Owners and other stakeholders to understand requirements and translate them into technical solutions.
Provide guidance on ServiceNow capabilities limitations and best practices during solution design discussions.
Incorporate user feedback into configuration and development efforts to improve platform usability.
Quality Assurance and Testing
Conduct regular code reviews to ensure quality maintainability and adherence to coding standards.
Perform unit testing on all configurations and customizations before deployment.
Assist testing teams in functional performance and regression testing to validate that solutions meet requirements.
Tools:
ServiceNow CSM
Agent Workspace
Workflow Editor/Flow Designer
Virtual Agent
Now Assist
AI Search
Predictive Intelligence
Key Skills
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
