Global ERP Service Delivery Lead – Microsoft Dynamics (mfd)

unisite ag is a service provider in the field of Employer Branding & Talent Management. We provide consulting services to clients in the chemistry pharmaceutical biotech medical device and life sciences industries.

Our client Solvias AG is a global cGMP Contract Research Organization (CRO) with a comprehensive portfolio of analytical services for the pharmaceutical biotech and life sciences industry.

On behalf of our client we are currently looking for a:

Global ERP Service Delivery Lead Microsoft Dynamics (m/f/d)

Location: Kaiseraugst AG or Hombourg FR

Position

As Global ERP Service Delivery Head Microsoft Dynamics you take full ownership of the global ERP landscape within a highly regulated life sciences environment.
In this role you act as the central authority for all ERP-related topicsensuring stability standardization and long-term scalability of the system. Rather than leading a large internal team you drive impact through hands-on expertise strong decision-making and effective steering of external partners and offshore resources.
You play a key role in Solvias digital transformation by establishing a consistent ERP strategy optimizing end-to-end business processes and ensuring reliable service delivery across global operations.

Tasks

• Own and drive the global Microsoft Dynamics 365 ERP landscape end-to-end
• Define and implement a clear ERP strategy with a strong focus on standardization over customization
• Ensure stable secure and compliant ERP operations across all business units
• Manage and steer external partners system integrators and offshore delivery teams
• Oversee ERP service delivery including incident management support processes and continuous improvement
• Define and monitor KPIs and SLAs to ensure high-quality service and system performance
• Lead ERP-related projects (implementations upgrades enhancements) from planning to execution
• Act as the key interface between IT and business stakeholders ensuring alignment of priorities and solutions
• Ensure compliance with regulatory requirements and internal quality standards
• Drive root cause analysis and implement sustainable solutions for system and process issues
• Contribute to the companys digital transformation by integrating ERP capabilities into the broader IT landscape (incl. Azure and integrations)
• Manage ERP-related budgets and ensure cost-efficient delivery

Qualification

• Completed higher education or equivalent qualification in IT business administration or a related field
• Extensive experience with Microsoft Dynamics 365 in a global environment
• Strong end-to-end understanding of ERP processes
• Proven track record in ERP service delivery and vendor management incl. external partners and offshore teams
• Experience in regulated industries such as pharma biotech or life sciences (GxP knowledge required)
• Hands-on solution-oriented mindset with the ability to operate without a large internal team
• Strong decision-making skills and ability to drive topics independently
• Solid knowledge of IT Service Management and project delivery
• Experience with ERP integrations and cloud platforms (Microsoft Azure)
• Excellent stakeholder management and communication skills in an international environment
• Fluent in English; additional languages are a plus

Seize this opportunity to shape your future - we look forward to receiving your application!