Service Advisor-Contract Role
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Pay:CA$20.00 - CA$30.00 per hour
Job description:
Are you a customer focused individual with experience in the Medium/Heavy Duty truck Automotive or Construction industryIf so we have an exciting career opportunity for you!
Altruck International Truck Centres is currently seeking aService Advisorfor itsKitchenerlocation. This is a contract role.
The hours of this position areMondays Fridays 7:00 am 4:00 pm.
Summary
As a Service Advisor you will be responsible for greeting customers upon arrival at the Service Department and identifying and scheduling their vehicle service needs. The Service Advisor will also handle customer concerns regarding vehicle repairs and assist sales personnel with technical information.
What were looking for:
A Technical Aptitude and/or experience in the Medium/Heavy Duty truck Automotive or Construction industry an asset.
Must be a team player with a strong sense of commitment to the customer.
Must be self-motivated and have good written and verbal communication skills.
Knowledge of Microsoft Office programs and applications.
Valid G license.
High school diploma or equivalent.
What youll do:
- Greet customers in a timely friendly manner and obtain all vehicle and customer information required for proper repairs contacting customer and invoicing.
- Ensure all documentation on repair orders (ROs) is complete with correct operation-repair types serial numbers mileage signatures etc.
- Understand communicate and evaluate all vendors and International Warranty guidelines approval processes and policies during the write up and repair process.
- Link up EZ-Tech on all vehicles check for fault/trouble codes and advise customer of what is found.
- Review service history of vehicle reviewing repeat complaints and/or possible warranties.
- Schedule service appointment requests and establish promised time checks with Technician and Team Lead.
- Investigate progress of vehicle repairs and contact customer with status changes/promised time.
- Explain completed work and charges to the customer and reach out to customer when vehicle is ready for pick up.
- Order parts for scheduled appointments as required.
- Leave detailed notes for next shift to advise current situations with customer vehicles and promises made that the next shift must follow up with.
- Keep service Department forms menus and pricing guides up-to-date.
- Other related duties as assigned.
What youll love about us:
Weve been in business since 1977 and were still growing!
We offer professional development and training opportunities.
We offer perks such as pizza lunches holiday lunches BBQs and a paid day off to be used during the Christmas holidays.
Were family owned when youre a part of the Altruck team youre a part of a family.
Working Conditions
The Service Advisor will stand for between six and eight- and one-half hours per day. They may be required to lift moderately heavy items from time to time. They will also type use a mouse stoop kneel and crouch. The Service Advisor will also be exposed to noise vibration dust exhaust fumes and a variety of other hazardous and non-hazardous materials.
Altruck is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting . At Altruck we welcome differences. We do that because we know it is good for our employees our products our company and our community. Altruck is proud to be an equal opportunity workplace.
We thank all applicants for expressing their interest however only those qualifying for an interview will be contacted.
Job Type: Fixed term contract
Contract length: 18 months
Experience:
- Service Advisor: 2 years (required)
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Required Experience:
Unclear Seniority
Key Skills
About Company
Altruck International Truck Centres is seeking a highly skilled and experienced 310T Truck and Coach Technician to join our team at our Burlington location. (52...
