Member Assistance Processor

Chubbuck, ID - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Organize mailings manage collection agency assignments and other supporting tasks of daily operations of the Member Assistance Department.

Duties and Responsibilities:

Review reports for collection agency assignments.
Reply to document requests from collection agencies.
Perform maintenance on charged off accounts.
Request and track GAP/Service Contract refunds.
Image Member assistance related documents.
Makes outbound calls on charged-off accounts.
Learning the tasks of a Member Assistance Officer.
Manage titles related to Member Assistance processes and prepare affidavits of repossession.
Processed Deceased Member Checklists and notifications.
Files Proof of Claims & processes bankruptcy notices.
Handles invoices related to repossession foreclosures and legal accounts.
Responds to credit disputes sent in by members working with credit repair companies.

Qualifications:

Bachelors Degree preferred. 0 years experience required with 2 years preferred. Excellent data processing and computer skills. Ability to work under pressure and in an organized manner. Excellent communication and people skills. Knowledge of general delinquency management policies. Understands Credit Union goals and objectives. Ability in math 10 key and computer. Ability to complete work accurately with minimal supervision. Must be detail oriented. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard:

A demonstrated cooperative and positive attitude toward members and other Credit Union team members. Professional in appearance attendance quality and quantity of work performed. Must comply with Banks Secrecy Act Patriot Act FCRA FDCPA and other laws or regulations as implemented by Idaho Central Credit Union.

Physical Requirements:

Perform tasks requiring manual dexterity (processing paperwork filing stapling sorting collating typing counting cash etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper cash drawers marketing material etc.
Repetitive motion using wrists hands and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator computer telephone copy machine fax machine etc.).

This role offers benefits including:

Competitive Pay
Medical Dental & Vision Insurance
Generous Paid Time Off
11 Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
Business Discounts (such as cell phone service and gym memberships)
And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex age disability protected veteran status or other characteristics protected by law.

Organize mailings manage collection agency assignments and other supporting tasks of daily operations of the Member Assistance Department.Duties and Responsibilities:Review reports for collection agency assignments.Reply to document requests from collection agencies.Perform maintenance on charged of...