Member & Outreach Community Coordinator

Join Our Team

At the Center for Better Aging (CBA) our mission is to improve the quality of life for older adults and strengthen the communities we serve. We provide compassionate aging services support and resources that help individuals live healthier and safer lives.

CBA is a diverse mission-driven team of professionals who value collaboration innovation and dignity for all. We foster a supportive work environment that encourages new ideas growth and work-life balance.

Were a growing nonprofitand were looking for people who want to grow with us. This role blends community outreach with member acquisition requiring someone who is comfortable with both mission-drive engagement and meeting conversion goals. Employees at CBA are encouraged to take on new challenges develop leadership skills and pursue professional development opportunities that help advance their careers within the organization.

Key Areas of Responsibility

Member Acquisition

- Meet or exceed monthly and quarterly member acquisition goals.

- Conduct targeted outreach in high-potential communities to generate leads and drive enrollments.

- Manage the full conversion process from lead capture to active membership.

- Develop and maintain a pipeline of prospects using Salesforce.

Community Engagement and Partnerships

- Represent CBA at community events fairs and partner activations.

- Apply cultural humility and community-informed practices to engage educate and enroll members from diverse racial cultural linguistic and socioeconomic backgrounds.

- Build strong relationships with community leaders businesses and referral sources.

- Identify and cultivate strategic partnership opportunities to enhance lead flow.

- Ability to follow all applicable compliance guidelines related to member enrollment and community outreach.

Event Coordination

- Plan coordinate and execute community-based events designed to increase awareness and drive acquisition.

- Assess event performance to optimize strategies for maximum lead conversion.

Community-Focused

- Develop and execute territory plans to build relationships with priority communities. Engage leads via phone in-person events and digital channels to convert them to members.

- Conduct presentations and one-on-one consultations to clearly communicate CBAs value proposition.

Reporting and Performance Tracking

- Maintain accurate and timely reporting of outreach activities leads and conversions in Salesforce.

- Analyze performance data to adjust strategies and improve results.

Performance Metrics

- Member acquisition volume and conversion rate

- Lead-to-member conversion efficiency

- Event ROI and engagement impact

- Partner and community relationship development

- Other duties as assigned

Qualifications

Education and Experience

- High school diploma or GED required

- Bachelors degree preferred

- 2 years of direct sales member acquisition or business development experience preferably in healthcare insurance or community-based services

Skills & Competencies

- Proven track record of meeting and exceeding sales targets

- Strong communication persuasion and interpersonal skills

- Ability to work flexible hours including evenings and weekends

- Reliable transportation and willingness to travel within assigned territory

- Experience in Medicare/Medicaid managed care organizations or patient enrollment

- Event coordination and community marketing experience

- Familiarity with social determinants of health and health equity principles

Physical Requirements

- Ability to travel extensivelyapproximately 6080% of the workweekthroughout the Greater South Side of Chicago and assigned territories to support community outreach partner engagements and event activities.

- Reliable transportation and a valid drivers license (if driving is required)

- Ability to stand walk and work outdoors for extended periods during events and community activities

- Ability to lift carry transport load and unload outreach materials and event equipment up to 30 pounds

- Ability to set up and break down event booths including bending reaching kneeling and performing light physical setup tasks

- Ability to sit for extended periods when entering data preparing reports or conducting follow-up outreach via phone and computer

- Comfortable using standard office and mobile technology including laptops tablets smartphones and CRM systems

Is this You

You thrive in community-facing fast-paced environments and enjoy building meaningful relationships that connect people to resources and opportunities. You are a strong communicator who engages effectively with diverse communities partners and stakeholders while expanding awareness of the organizations programs and services. Highly organized and proactive you manage multiple outreach efforts while maintaining professionalism and attention to detail.

You collaborate well across teamsincluding Programs HR Finance and Executive Leadershipto ensure outreach efforts align with organizational goals and you are always ready to take initiative represent the organization in the community and lead new engagement opportunities. If this sounds like you CBA would love to have you on our team!

The Member & Outreach Community Coordinator is the face of CBA in the community responsible for driving member acquisition conversion and retention through targeted engagement lead generation and event execution. This role combines high-energy field outreach with relationship-building requiring someone who can consistently meet and exceed membership growth goals.

This is a hands-on results-driven position for professionals who thrive in fast-paced environments and enjoy turning prospects into active addition to the base salary this role is eligible for a monthly performance bonus of up to $1250 based on meeting lead and acquisition metrics

Why CBA

CBA pay and benefits are generous! Benefits include:

BCBS medical and dental insurance

Principal vision insurance

Short- and long-term disability insurance

Professional development opportunities

Nine paid holidays plus we are closed between Christmas through New Years Day

Hybrid office setting

Paid time off

403B Plan

Excellent technology and IT support

CBA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age sexual orientation gender identity disability or genetics.

How to Apply

To apply submit cover letter describing your interest and experience along with your resume to