Assistant Manager, Business Strategy and Partnerships
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Job Location:
Warren, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
The Role
The Assistant Manager Business Strategy & Partnerships supports the Global Business Strategy & Partnerships team in driving profitable aftersales growth and elevating the global service lane experience. This role sits at the intersection of dealer operations digital products and vendor partnerships turning strategy into executable roadmaps pilots and scalable programs across markets.
What Youll Do (Responsibilities)
Support strategy market intelligence and benchmarking across OE/non-OE and independent aftermarket players digital service models and regional market trends; translate insights into clear service strategies and opportunity assessments.
Strengthen relationships with dealers field teams and key vendors coordinating quarterly vendor reviews tracking performance surfacing best practices and identifying risks training needs and improvement opportunities.
Partner with Product Engineering and Business Operations on problem framing use-case definition prioritization and success metrics for service lane and collision-adjacent tools; help connect service lane strategy to digital product roadmaps.
Regularly review service and vendor performance metrics to improve retention loyalty network efficiency and revenue; identify growth opportunities and underused features and help shape OKRs KPIs and program incentives.
Support leadership communications and governance by preparing updates on performance vendor status and market signals ensuring a consistent narrative and measurement framework across initiatives.
Contribute to communications and change enablement for leadership product teams field and dealers aligning on messaging timing and channels while modeling GMs Core Values and cultural priorities.
What You Bring
Deep understanding of dealer business and service lane operations (fixed ops field or dealer advisory experience strongly preferred).
Comfort working with Product Management and Software Engineering (requirements roadmaps user problems) even if not a formal PM.
Strong analytical and financial skills (P&L business cases performance analysis).
Proven vendor management experience including accountability roadmap alignment contracts and performance discussions.
Ability to represent the field and customer voice inside GM connecting strategy to on-the-ground realities.
High learning agility; comfortable with ambiguity pressure and global collaboration across cultures time zones and markets.
Your Skills & Abilities (Required Qualifications)
Bachelors degree in Business Marketing Economics Engineering Data/Analytics or related field
5 years in automotive dealer/field operations and/or strategy product/program or vendor management in a digital environment
Strong understanding of dealer business models and service lane workflows
Demonstrated product literacy (partnering with Product/Engineering working with roadmaps requirements and data-driven prioritization)
Proven vendor management experience (partners SLAs performance dashboards; able to influence while maintaining strong relationships)
Strong analytical skills; able to interpret program/vendor data identify drivers and recommend actions
Excellent communication and storytelling skills including building clear concise leadership materials
Strong collaboration and interpersonal skills with cross-functional and senior stakeholders
Proven project/time management across multiple initiatives and markets in a fast-moving ambiguous environment
Proficiency with Microsoft Office collaboration tools (e.g. Slack) and OKR/task management tools
Ability to travel as needed (dealers body shops suppliers regional offices)
What Can Give You A Competitive Edge (Preferred Qualifications)
Experience with service lane technology DMS and CRM/BDC tools
Prior field or dealer-facing experience (e.g. District/Zone/Service Manager dealer ops consultant vendor success manager)
Experience leading cross-functional initiatives with Product Engineering Marketing and Field organizations
Experience supporting go-to-market or rollout strategies for digital or service products
Global or multi-region experience; comfort working across cultures and time zones (additional languages a plus)
Demonstrated transformational mindset (challenging status quo simplifying complexity driving structured change)
Strong business acumen and understanding of how incentives programs and tools shape dealer and customer behavior
Demonstrated ownership of outcomes not just activities
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits.About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
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We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
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Required Experience:
Manager
Key Skills
About Company
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