NCC Operators
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
NCC Operators deliver 24 7 365 frontline operations performing monitoring event handling Tier 1 troubleshooting and escalation across UN ICT network satellite cloud and data centre environments.
Key Responsibilities
- Perform continuous monitoring using UN approved tools across:
- Network servers storage
- Satellite & RF infrastructure
- Data centre facilities (power HVAC fire systems)
- Security devices
- Public cloud (Azure AWS)
- M365 and application platforms
- Handle event management and alarm triage
- Perform Tier 1 troubleshooting following approved SOPs
- Escalate incidents to:
- NCC Supervisors / Manager
- Tier 2 engineering teams
- External service providers (as required)
- Support incident critical incident and security incident processes
- Execute approved low level operational activities (e.g. checks verifications routine actions)
- Maintain accurate incident records in UN provided ITSM/CRM tools
- Contribute inputs for:
- Shift reports
- Incident and change reporting
- Ensure 15 minute shift handover overlap with incoming operators
Mandatory Skills & Qualifications
- Minimum 1 year of relevant NCC / NOC / ICT operations experience
- ITIL v3 or ITIL 4 Foundation certification
- Cisco CCNA certification
- English proficiency: CEFR B2 or above
- Ability to work rotational 24 7 shifts on site
