IT Operations & Infrastructure Intern (temporary)

Position Overview and Responsibilities

The IT Operations & Infrastructure Intern at the Oklahoma Medical Research Foundation (OMRF) will gain hands-on experience supporting the organizations technology environment that enables world-class biomedical research. This internship is designed for a motivated high school senior or early college student interested in learning how real-world IT operations support an active research institution.

Description:

The intern will assist the IT team with preparing and deploying technology for incoming summer students and researchers while also gaining exposure to IT helpdesk operations infrastructure support and enterprise technology environments. The program emphasizes both technical learning and professional skill development helping prepare the intern for future IT roles and internships.

Key Responsibilities:

• Device Imaging & Deployment
  • Image configure and prepare 50 laptops (Windows PCs and Apple Macs) for incoming summer students.
  • Install operating systems security tools and required applications.
  • Verify systems are properly configured and ready for deployment.
• Hardware Preparation
  • Inventory label and stage laptops and related peripherals.
  • Perform basic troubleshooting and hardware setup
• IT Helpdesk Support
  • Assist IT staff deploy laptops and setup summer students.
  • Assist IT staff with basic support requests.
  • Learn ticketing workflows and troubleshooting processes.
  • Observe and participate in resolving common technical issues.
• Infrastructure Exposure
  • Gain introductory experience with enterprise IT environments including:
    • Device management
    • Network connectivity
    • User account provisioning
    • System deployment processes
• Documentation
  • Assist with updating setup documentation and internal procedures.
  • Maintain records of device imaging and deployment.
• Additional Duties
  • Support other IT projects and operational tasks aligned with the interns current experience and skill level.

Learning Opportunities:

This internship is designed to provide practical hands-on experience in multiple areas of IT operations including:

• PC and Mac system deployment
• Enterprise IT support environments
• IT helpdesk workflows and ticketing systems
• Basic infrastructure concepts
• Professional communication and workplace collaboration
• Customer service and technical communication skills

Interns will also develop soft skills essential for future employment including teamwork communication with end users problem-solving and professional workplace conduct.

The IT department plays a critical role in supporting researchers staff and students by maintaining the technology infrastructure that powers discovery.

Minimum Qualifications

• High school senior or early college student pursuing an interest in Information Technology Computer Science or related field
• Basic familiarity with computers (Windows and/or macOS)
• Strong willingness to learn and take initiative
• Good organizational skills and attention to detail
• Ability to communicate clearly and professionally

Preferred Qualifications

• Entry level IT certifications earned or close to completion (A or similar)
• Basic knowledge of computer hardware or operating system installation
• Interest in IT support systems administration or infrastructure
• Previous experience building configuring or troubleshooting computers (personal or academic)

Work Hours
Typically Monday-Friday between 8:30am-5:00pm. 40-hour onsite work week. Some work may be required outside the normal working hours.

OMRF Overview
Founded in 1946 the Oklahoma Medical Research Foundation (OMRF) is among the nations oldest most respected independent nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases focusing on critical research areas such as Alzheimers disease cancer lupus multiple sclerosis and cardiovascular disease. OMRF follows an innovative cross-disciplinary approach to medical research and ranks among the nations leaders in patents per scientist.

Located in Oklahoma City a city that offers a dynamic and flourishing downtown area with low cost of living short commute times and a diversified economy. This achievement has been accomplished thanks to OMRF individuals who share a unified understanding that our excellence can only be fully realized with a collective commitment to our mission . . . so that more may live longer healthier lives. Successful candidates will demonstrate commitment to this mission.

OMRF is an Equal Opportunity Employer.