Patient Account Representative 1 Clinic (Part-time)

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

This position represents the Patient Financial Services department to all customers (patients vendors physicians etc.) and demands the knowledge and practice of customer service excellence. The position is responsible for answering all incoming calls to Patient Financial Services. The position also performs account review and follow-up.

#CB

Responsibilities

TECHNICAL TASKS
1. Answers all incoming calls to the Patient Financial Services Office; Investigates questions regarding patient liabilities or forwards information to appropriate person
2. Ensures appropriate discounts are applied to patient accounts
3. Assists with posting of adjustment transactions
4. Works with vendor agencies to ensure customer service and resolution of patient accounts
5. Returns phone and email customer service messages within 24 hours
6. Researches and submits refund transactions for patient overpayments
7. Maintains stock and orders all office supplies for the department
8. Responsible for efficiently processing all return mail no backlog
9. Coordinates bank bag submittal for daily deposit.
10. Distributes all incoming mail on a daily basis
11. As needed revises patient information related to address changes financial classes insurance information billing/follow-up schedules etc
12. Works Medicare payment remittance (1500 only) advice by end of week received to identify denied payments and takes action to insure accurate balance for patient appeals and/or secondary billing
13. Assures accurate and timely follow-up for financial class MH and financial class 9 accounts via the collector work file utilizing telephone contacts and other resources to determine claim status and takes appropriate action to ensure timely and accurate payments
CRITICAL THINKING
1. Receives forms and correspondence. Organized daily work activities balancing demands of volume and priority items
2. Demonstrates a complete understanding of Insurance Department policies and procedures
3. Assumes personal responsibility for on-going continuing education and professional development
4. Always reports any problems with the normal work flow to the Supervisor
5. Demonstrates a complete understanding of all policies and procedures concerning the responsibilities of the Patient Inquiry position.
6. Assists other departmental employees by sharing pertinent information on new policies or procedures
NTERPERSONAL RELATIONS
1. Answers telephone and personal inquiries
2. Deals effectively with patients insurance companies and others while always remaining tactful and friendly
3. Trains other employees as needed
4. Performs other duties as requested.

Qualifications

Education - High school graduate

Required Experience:

Unclear Seniority

DescriptionThis position represents the Patient Financial Services department to all customers (patients vendors physicians etc.) and demands the knowledge and practice of customer service excellence. The position is responsible for answering all incoming calls to Patient Financial Services. The pos...

Description

#CB

Responsibilities

TECHNICAL TASKS
1. Answers all incoming calls to the Patient Financial Services Office; Investigates questions regarding patient liabilities or forwards information to appropriate person
2. Ensures appropriate discounts are applied to patient accounts
3. Assists with posting of adjustment transactions
4. Works with vendor agencies to ensure customer service and resolution of patient accounts
5. Returns phone and email customer service messages within 24 hours
6. Researches and submits refund transactions for patient overpayments
7. Maintains stock and orders all office supplies for the department
8. Responsible for efficiently processing all return mail no backlog
9. Coordinates bank bag submittal for daily deposit.
10. Distributes all incoming mail on a daily basis
11. As needed revises patient information related to address changes financial classes insurance information billing/follow-up schedules etc
12. Works Medicare payment remittance (1500 only) advice by end of week received to identify denied payments and takes action to insure accurate balance for patient appeals and/or secondary billing
13. Assures accurate and timely follow-up for financial class MH and financial class 9 accounts via the collector work file utilizing telephone contacts and other resources to determine claim status and takes appropriate action to ensure timely and accurate payments
CRITICAL THINKING
1. Receives forms and correspondence. Organized daily work activities balancing demands of volume and priority items
2. Demonstrates a complete understanding of Insurance Department policies and procedures
3. Assumes personal responsibility for on-going continuing education and professional development
4. Always reports any problems with the normal work flow to the Supervisor
5. Demonstrates a complete understanding of all policies and procedures concerning the responsibilities of the Patient Inquiry position.
6. Assists other departmental employees by sharing pertinent information on new policies or procedures
NTERPERSONAL RELATIONS
1. Answers telephone and personal inquiries
2. Deals effectively with patients insurance companies and others while always remaining tactful and friendly
3. Trains other employees as needed
4. Performs other duties as requested.

Qualifications

Education - High school graduate

Required Experience:

Unclear Seniority

Key Skills

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About Company

FMOLHS

The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state’s population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Miss ... View more

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