Bilingual Customer Care Agent Inbound
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Its not a package. Its a promise.
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happenThe journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Shift: 37.5 hours/week - Flex Schedule between Monday to Friday: 7:00am-1:00am Saturday & Sunday: 8:00am-12:00am
Starting Pay Rate: $21.86/hour
Location: 140 Champlain Street Suite 200. Dieppe NB E1A1N8 - Must work from the center for training and nesting period after which candidates can work from home.
Description
- Schedule customer pickup requests ensuring accuracy of customer information on file.
- Respond to customer enquiries regarding rates transit times products and service procedures.
- Analyze shipment tracking information to provide timely status updates and resolve customer requests or concerns.
- Receive document and escalate customer complaints as required while clearly communicating followup actions and procedures to the customer.
- Route customer requests to the appropriate internal departments when necessary to ensure efficient resolution.
- Complete and maintain all required customer service documentation and forms accurately.
- Demonstrate strong decisionmaking and judgment when scheduling calls synthesizing multiple variables and selecting the most effectivesolution quickly.
Responsibilities
Must possess excellent oral communications skills in English and French.
- Be able to work in high-pressure situations.
- Must demonstrate a pleasant can do attitude.
- Ability to adapt to rapidly changing circumstances.
- Basic Geography knowledge.
- Bilingualism required (French and English)
- Multifunctional (Pick up and Trace) experience.
Competencies
- Instills trust
- Customer focus
- Communicates effectively
- Self-development
- Collaborates
Language Requirement:Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre
Posting Number: 68533
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening we may use an Artificial Intelligence (AI) tool supported by human oversight to efficiently manage tasks such as resume screening and candidate matching enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only contact . To apply visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe healthy and supportive workplace ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues customers and communities to make a positive impact. Learn more about our values at .
Required Experience:
Unclear Seniority
About Company
To succeed and grow, small business owners need a courier they can trust. Rely on Purolator for time-definite shipping, so you can focus on your business.
