FleetCare Customer Service Representative
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Job Location:
Grapevine, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
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Job Description:
Summary
FleetCare Agents coordinate all aspects of Preventative Maintenance and repairs for Ryder Customer Units in remote locations with our Outside Vendor network including scheduling reviewing estimates confirming warranty reviewing repair Invoices for accuracy and cost control. Use of mechanical and technical shop knowledge essential.
Automotive/trucking knowledge/aptitude is essential
Monday - Friday 8:00am - 5:00pm CST or PST
Essential Functions
Customer Service: Assist customers who are experiencing a vehicle breakdown. Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up and vehicle status updates. Improve the quality and consistency of customer communications and ensure customers expectations are met. Make assessments to the case and workflows to determine if all internal processes and procedures are being followed. Function as an account specific team member with a greater understanding of customer specific parameters. Drive improvement of Customer Satisfaction Index (CSI) scores
Work Flow Management: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians rental counter team and the customers drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers
Administrative: Effectively handle all incoming calls and follow up calls. The candidate will be able to mentor and groom CSCI agents as they are onboarding to include assist with the needs of the training department as opportunities present themselves. Will assist with shift lead role as needed if and when the departmental leadership team deems it necessary. The candidate will work closely with leadership to identify process improvement opportunities. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing warranty compliance paperwork and etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Additional Responsibilities
Display a courteous and positive attitude daily
Performs other duties as assigned
Skills and Abilities
Detail oriented with excellent follow-up practices
Strong customer service skills with displayed enthusiasm great voice tone and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Apply effective phone skills
Capable of multi-tasking highly organized with excellent time management skills
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Strong computer skills including typing spreadsheets word processing software and CRM applications advanced required
Qualifications
H.S. diploma/GED required General H.S. subjects
Three (3) years or more experience in Customer Service with issues resolution experience required
Strong computer skills including typing spreadsheets word processing software and CRM applications advanced required
DOT Regulated
No
#LI-post #INDexempt #FB
#LI-JJ
Job Category
Customer ServiceCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$22.00Maximum Pay Range:
$22.00Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits click here to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Unclear Seniority
