Data Center Technician, Data Center Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including but not limited to: hardware fiber networking and related problems. You will be part of the Data Center Operations (DCO) team overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities
This is a customer-facing role that requires strong technical communication and problem-solving skills. Your activities will include (but not limited to):

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
Installing/expanding/provisioning AWS infrastructure at the third-party premises data center and/or non-traditional environment
Troubleshooting hardware network installations & configurations and performing network testing break/fix rack installations and/or decommissioning and solving complex problems
Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
Process and track purchase orders for data center hardware components
* Monitor spare parts inventory levels and initiate replenishment orders
* Maintain accurate records in internal ordering databases
* Execute asset transfers across global locations
* Track order approvals and provide timely updates to stakeholders
* Identify and report shipment issues including delays cancellations and expedited requests
* Manage shipment label distribution for new equipment and returns
* Coordinate with global teams to ensure timely delivery and resolution of issue
Conduct day-to-day business both internally and with external customers
Required travel up to 25% on average. You will be required to travel between locations to install service and retrieve AWS equipment.
Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
May lead larger projects that require cross-functional alignment and support including large-DC installations global-reaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
Most of all you will have a passion for technology along with a desire to be the best at your job every day!


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

- Bachelors degree in Information Technology Computer Science or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair

- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear cable management hot/cold aisle containment)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.