Customer Care Specialist Solutions
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Its not a package. Its a promise.
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Qualifications
- Exemplifies and consistently demonstrates our core competencies of communication innovation change management relationship building and leadership.
- Demonstrated experience in an inbound trace queue.
- Excellent written and verbal communication skills.
- Capacity to work in high-pressure situations.
- Demonstrate a positive attitude.
- Adaptability to change.
- Able to manage multiple tasks at the same time and determine priorities.
- International knowledge/training would be an asset.
- Bilingualism (French and English) preferred
Description
- Answer inbound customer service inquiries.
- Provide rate and transit time information.
- Accepting inbound inquiries from any Purolator customer via ACD system.
- Initiate track and trace inquiries.
- Other customer service projects as assigned.
- Relaying information in a courteous and professional manner while displaying a sense of urgency with every issue.
- Timely follow-up with customer issues.
- Handle situations with upset customers and find the appropriate solution.
- Help with off phone tasks when necessary.
- Answer national account calls.
- Help with escalated calls and resource calls when necessary.
Competencies
- Instills trust
- Customer focus
- Communicates effectively
- Self-development
- Collaborates
POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre
There are no language requirements for this position.
Reports to: Supervisor Sales Customer Support
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening we may use an Artificial Intelligence (AI) tool supported by human oversight to efficiently manage tasks such as resume screening and candidate matching enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only contact . To apply visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe healthy and supportive workplace ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues customers and communities to make a positive impact. Learn more about our values at .
Required Experience:
IC
About Company
To succeed and grow, small business owners need a courier they can trust. Rely on Purolator for time-definite shipping, so you can focus on your business.
