Senior Manager, ITS Business Partner for GBS
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
Goal of Function:
The IT Business Partner acts as a liaison between Global Business Services and IT Solutions departments. The Business Partner works with stakeholders Globally to develop a technology strategy align technology solutions with business needs build business cases for new projects/programs manages escalations and assists with problem resolution. He/she ensures effective communication and transparency and drives improvement of the ITS support processes.
Responsibilities:
Liaison Between Business and IT:
Lead and develop a global technology strategy for GBS with GBS leadership
Act as a bridge understanding business requirements and translating them into IT initiatives.
Build business cases for technology projects/programs and navigate the required approval processes.
Facilitate communication between business leaders end-users and IT teams.
Communicate IT service management processes contact persons and escalation contacts for applications or technologies in use by GBS.
Ensure alignment of IT strategies with overall business goals.
Escalation Handling:
Address and resolve escalated issues promptly.
Collaborate with relevant teams to identify issues and find long term solutions.
Maintain a positive relationship during challenging situations.
Transparency and Process Improvement:
Provide transparency about IT support processes service levels and incident management.
Identify areas for process improvement and efficiency gains.
Foster a culture of continuous improvement.
Expectation Management:
Set clear expectations with stakeholders regarding timelines deliverables and outcomes.
Reporting and Metrics:
Develop and maintain relevant Support KPIs and metrics for GBS.
Provide reports on IT tickets from SNOW.
Analyze results with the GBS management and define measures.
Requirements:
Bachelors or Masters degree in Computer Science Business Management Business Administration or related field.
7 years of experience in IT program/project management IT Service management Project/Program management business partnering or in an equivalent position.
Excellence communication skills and conflict solving abilities
Strong analytical and problem-solving skills
Quality and target-oriented working mode
Pro-active change & solution oriented
Continuous optimization approach
High engagement on achieving targets and objectives of the position
Highly motivated individual that works well under pressure
Good moderation and presentation skills
Ability to work effectively in a globally dispersed team and business partners
Willingness to travel
Familiar with ITIL and service management processes
Presentation skills
(agile) project management methodologies
Basic SAP knowledge
Fluent in English (written and spoken) other languages such as Polish German or Spanish would be an advantage.
Required Experience:
Senior Manager
