Senior Help Desk Engineer

Manhattan, IL - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Sr. Help Desk Engineer
Mid-Town Manhattan NY (100% onsite)
3-6 Month contract

Job Overview:
We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the technology consolidation of multiple entities into a unified environment. This is a hands-on 100% onsite role in Mid-Town Manhattan ideal for someone experienced with desktop buildouts profile migration endpoint management and project-based user support.

Key Responsibilities:

Build configure and deploy Windows desktops and laptops for end users across multiple organizations
Create and migrate user profiles as part of the entity consolidation project
Update test and troubleshoot desktop software and operating systems
Ensure smooth onboarding of users and devices using Microsoft Intune and Windows Autopilot
Provide Tier 2/3 support for desktop hardware/software issues escalating as needed
Collaborate with project managers and technical leads to execute migration tasks according to project timelines
Document processes configurations and solutions as needed for project consistency and knowledge sharing
Support end users in person and respond to service requests efficiently and professionally

Required Skills & Experience:

Hands-on experience with Microsoft Intune and Windows Autopilot (required)
Proven ability to build and deploy Windows desktops and manage user profiles
Strong desktop support skills for both hardware and software in enterprise environments
Experience with desktop software installations updates and troubleshooting
Experience supporting migrations or consolidations of IT environments is highly desired
Excellent interpersonal and communication skills
Proven track record of professionalism and reliability in fast-paced settings

Preferred Qualifications:

Prior experience in IT consolidation merger or acquisition projects
Familiarity with user data migration tools and scripting a plus (e.g. PowerShell)
Certifications such as Microsoft 365: Modern Desktop Administrator Associate (MD-100 MD-101)

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Manager

Build configure and deploy Windows desktops and laptops for end users across multiple organizations
Create and migrate user profiles as part of the entity consolidation project
Update test and troubleshoot desktop software and operating systems
Ensure smooth onboarding of users and devices using Microsoft Intune and Windows Autopilot
Provide Tier 2/3 support for desktop hardware/software issues escalating as needed
Collaborate with project managers and technical leads to execute migration tasks according to project timelines
Document processes configurations and solutions as needed for project consistency and knowledge sharing
Support end users in person and respond to service requests efficiently and professionally

Required Skills & Experience:

Hands-on experience with Microsoft Intune and Windows Autopilot (required)
Proven ability to build and deploy Windows desktops and manage user profiles
Strong desktop support skills for both hardware and software in enterprise environments
Experience with desktop software installations updates and troubleshooting
Experience supporting migrations or consolidations of IT environments is highly desired
Excellent interpersonal and communication skills
Proven track record of professionalism and reliability in fast-paced settings

Preferred Qualifications:

Prior experience in IT consolidation merger or acquisition projects
Familiarity with user data migration tools and scripting a plus (e.g. PowerShell)
Certifications such as Microsoft 365: Modern Desktop Administrator Associate (MD-100 MD-101)

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Manager

Key Skills

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About Company

Ascending

ASCENDING empowers businesses with AI-driven solutions and cloud transformation strategies. Unlock innovation, scalability, and efficiency with our expert services in AI, cloud migration, and digital modernization.

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