Field Sales Operations Lead, US Specialist Org, NAMER Field Operations, NAMER Sales Operations

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Sales (AGS) team interacts with leading companies and believes that world-class support is critical to customer success.

The NAMER Global Sales Strategy & Operations team is seeking a driven experienced and strategically minded Sales Operations Lead for the US Specialist organization. Area Specialists engage directly with assigned customers in partnership with Field Sales teams to provide subject matter expertise critical to advancing and launching opportunities. Area Specialists are part of the Account Teams for account planning opportunity identification and pursuit (including RFP/RFIs architecture development) closing deals and shepherding wins to post-sales teams. Acting as the front-line touch point for Specialist customer engagement Area Specialists provide data and anecdotes on what is working and what is not back into Worldwide and Service teams.

The FSO Lead for the US Specialist Org will serve as the strategic operations owner and COO-equivalent for the Specialist organization functioning as a critical business partner to sales leadership. This is a forward-looking tech-enabled operations leadership position one that goes beyond traditional quota management and represents a strategic investment in operational leadership ensuring the organization executes with rigor scales effectively and maximizes revenue potential across its domains. The ideal candidate will drive cross-divisional operational excellence leverage AI-powered tools and automation to accelerate business cadences and surface insights faster serve as the critical conduit between field and worldwide teams to ensure alignment and execution consistency and enable sales leaders to focus on customer engagement and revenue generation.

This candidate will own the rhythm of the business including Annual Planning Cycles Monthly Business Reviews Quarterly Business Reviews and other cadenced reporting and metrics. They will drive pipeline growth strategies inspect and resolve stalled opportunities and establish standardized reporting and insights that enable data-driven decision-making at scale. This role will also lead the strategic definition of key sales support systems and processes including the identification and adoption of GenAI capabilities to meet the growth trajectory of the business and achieve revenue and market development objectives. The ideal candidate brings strong business and financial acumen broad technical skills sales and marketing expertise a deep analytic background and a genuine curiosity about how emerging AI tools can transform the way operations teams work.

This position works with multiple stakeholders supporting the extended Enterprise Sales organization including Business Development Marketing Professional Services and the Partner team. The candidate must communicate effectively across technical and non-technical business units and across geographies as necessary.
The candidate will play a key role in defining processes for end-to-end execution of territory planning and account alignment sales compensation management headcount planning and revenue and goals planning. A successful candidate demonstrates a proven work ethic that drives results is willing to roll up their sleeves in a hands-on matrixed environment and actively embraces AI and automation as tools to work smarter and move faster.


Key job responsibilities
Serve as strategic business partner and COO-equivalent to sales leadership driving operational rigor and enabling leaders to focus on customer engagement and revenue generation
Define and execute go-to-market strategy in partnership with sales leadership ensuring cross-divisional alignment and execution consistency
Own end-to-end business cadences including Annual Planning MBRs QBRs territory design quota setting and headcount management
Drive pipeline inspection and growth strategies identifying and resolving stalled opportunities to maximize revenue potential
Develop and maintain standardized reporting and insights that support data-driven decision-making for senior leadership
Identify adopt and demonstrate proficiency with AI-powered and productivity tools including Excel RowZero Amazon QuickSuite NarrateAI InstructAI Smartsheet SIFT and Salesforce to streamline workflows reduce manual effort and surface insights at speed and scale
Establish and refine coverage model design annual planning processes and compensation plan execution
Work cross-functionally with Sales Finance HR Marketing Business Development Professional Services and Partner teams to land and execute operational priorities
Develop routine and ad-hoc analytic reports for senior management on business performance and goal attainment
Assist Sales Managers in evaluating team performance and translating insights into actionable recommendations

About the team
About AWS
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 96900.00 - 169500.00 USD annually
USA TX Austin - 88100.00 - 154100.00 USD annually