Airport Supervisor

K Dhigufinolhu - Maldives

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

To anticipate guest needs and handle guest inquiries in a helpful and attentive Minor Hotels manner.
Manage the staff at Airport conduct training and scheduling of the staff.
To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Minor Hotels properties.
Conduct Performance Evaluations and discipline staff when needed.
Respond to all guest requests in an accurate and timely manner.
Take action in all matters related to the safety security and well-being of hotel guests and staffs.
Work closely with all departments to ensure a flawless guest experience and guest satisfaction on arrival and departure including services related to airport.
Develop implement and monitor guest recognition program providing operational departments with detailed information regarding guest preferences.
Ensure that the presentation of airport lounge is kept tidy well maintained and serviceable at all times including overseeing the health and safety of guests and on-duty staff.
Brief and keep the team & all departments updated on the basis of daily operations and other relevant information.
Responsible for supervising the airport team with daily operations such as arrival experience check in process and departure experience
Checks the condition of the airport Lounge including electrical items on a daily basis and follows up on the maintenance whenever required and update
Must maintain and uphold image and reputation of the hotel at all times.
To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
To develop a close and harmonious working relationship with all hotel departments
To attend hotel events daily shift briefings and training to improve professional skills.
Welcome and assist all arriving and departing guests at the airport in a professional and friendly manner.
Coordinate transfer arrangements with the resort team for speedboat seaplane or domestic flight connections.
Escort guests to airline counters lounges or transfer terminals as required.
Communicate promptly with the resort regarding guest arrival and departure updates delays or changes.
Handle guest inquiries luggage coordination and any special assistance requests.
Maintain accurate records of daily arrivals and departures.
Ensure VIP and repeat guests receive personalized service.
Uphold resort grooming appearance and service standards at all times.

Qualifications :

Excellent communication skills.
Fluent in English and any additional language is an advantage.
Minimum 2 to 3 years of experience in front office airport operation ; preferably in a similar quality hotel.
A friendly outgoing behavior able to involve and support operation.
Proactive resourceful and able to work independently.
Has strong decision-making abilities and able to work in long hours.

Additional Information :

A dynamic work culture in the most beautiful environment
Competitive Compensation & Benefits Package
The opportunity to be part of our successful Brands in the Maldives
Great career development and opportunities with Minor Hotels

Remote Work :

Employment Type :

Full-time

To anticipate guest needs and handle guest inquiries in a helpful and attentive Minor Hotels manner.Manage the staff at Airport conduct training and scheduling of the staff.To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage...

To anticipate guest needs and handle guest inquiries in a helpful and attentive Minor Hotels manner.
Manage the staff at Airport conduct training and scheduling of the staff.
To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Minor Hotels properties.
Conduct Performance Evaluations and discipline staff when needed.
Respond to all guest requests in an accurate and timely manner.
Take action in all matters related to the safety security and well-being of hotel guests and staffs.
Work closely with all departments to ensure a flawless guest experience and guest satisfaction on arrival and departure including services related to airport.
Develop implement and monitor guest recognition program providing operational departments with detailed information regarding guest preferences.
Ensure that the presentation of airport lounge is kept tidy well maintained and serviceable at all times including overseeing the health and safety of guests and on-duty staff.
Brief and keep the team & all departments updated on the basis of daily operations and other relevant information.
Responsible for supervising the airport team with daily operations such as arrival experience check in process and departure experience
Checks the condition of the airport Lounge including electrical items on a daily basis and follows up on the maintenance whenever required and update
Must maintain and uphold image and reputation of the hotel at all times.
To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
To develop a close and harmonious working relationship with all hotel departments
To attend hotel events daily shift briefings and training to improve professional skills.
Welcome and assist all arriving and departing guests at the airport in a professional and friendly manner.
Coordinate transfer arrangements with the resort team for speedboat seaplane or domestic flight connections.
Escort guests to airline counters lounges or transfer terminals as required.
Communicate promptly with the resort regarding guest arrival and departure updates delays or changes.
Handle guest inquiries luggage coordination and any special assistance requests.
Maintain accurate records of daily arrivals and departures.
Ensure VIP and repeat guests receive personalized service.
Uphold resort grooming appearance and service standards at all times.

Qualifications :

Excellent communication skills.
Fluent in English and any additional language is an advantage.
Minimum 2 to 3 years of experience in front office airport operation ; preferably in a similar quality hotel.
A friendly outgoing behavior able to involve and support operation.
Proactive resourceful and able to work independently.
Has strong decision-making abilities and able to work in long hours.

Additional Information :

A dynamic work culture in the most beautiful environment
Competitive Compensation & Benefits Package
The opportunity to be part of our successful Brands in the Maldives
Great career development and opportunities with Minor Hotels

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Minor International

In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more

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