Guest Experience Executive
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Upholds a flawless impression and perception of Pullman Singapore Orchard services products and colleagues.
- Accommodates all guest needs and requests anticipating guest needs and creating memorable experiences through personalized service.
- Works with all departments to ensure seamless service.
- Perform other duties as assigned.
Qualifications :
- Excellent written and communication skills in English and ability to communicate in a second language
- Good technical knowledge of Heart of House and Guest Services Operations
- Knowledge in supervisory functions like staff rostering room assignment requisition order basic training and coaching
- Effective multi-tasking and time management skills
- Knowledge and experience in problem solving
- Has knowledge of Opera (PMS)
Remote Work :
No
Employment Type :
Contract
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
