Guest Relation Officer
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Assist guests with check in and checkout and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
Handle guests mails messages and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to GSA
Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Ensure cleanliness and appearance of Front Desk and related areas
Establish awareness of the Hotels fire and emergency procedure
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk Groups Rooms Controlling and Lobby Greeters
Qualifications :
- Minimum 2 years hotel Front Office experience
- Read Write Speak English Fluently
- Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
- Knowledge of Opera will be an advantage
- Presentable well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- Able to work in a team i.e. caring about other team members
Remote Work :
No
Employment Type :
Contract
Key Skills
- Bricklayer
- IT Hardware
- Advertisement
- ABAP
- Geography
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
