Support & Services Business Development Manager, Zoom UK

What you can expect

Zoom is seeking a passionate results-oriented Business Development Manager for Technical Support and Managed Services focused on EMEA and APAC. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and partner collaboration.

About the Team

With a focus on delivering cutting-edge communication solutions for clients across all sectors the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach they play a pivotal role in expanding Zooms global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Developing and executing regional go-to-market strategies for Premier Support and Managed Services aligning offerings with market trends and customer needs.

• Supporting the development and monetization of the Channel Partner Support Program working with service providers carriers resellers on onboarding training certification and integrated support solutions.

• Conducting market research competitor analysis and identify opportunities for service differentiation pricing and packaging.

• Overseeing the lifecycle of support and managed service products from concept and positioning to sales enablement and post-launch performance analysis.

• Engaging directly with strategic customers and partners to pitch secure and expand support and services agreements across various segments.

• Cultivating and growing relationships with key internal and external stakeholders (customers partners industry influencers) to drive brand awareness and market penetration.

• Monitoring relevant KPIs and market feedback providing data-driven recommendations to continuously improve offerings and execution.

• Partnering closely with sales product management service delivery marketing legal and IT teams to ensure consistent and impactful support and managed services strategy.

What were looking for

• 5 years in business development technical support partner programs or managed services ideally in enterprise SaaS or cloud services.

• Have good experience with go-to-market planning and product lifecycle management for technical support and services.

• Track record of revenue growth for support or managed services products in complex matrixed organizations.

• Have good experience working directly with major enterprise or telecom partners carriers and resellers in EMEA and/or APAC.

• Have good analytical skills with expertise in market research data-driven decision making and KPI monitoring.

• Have good experience with regional compliance and regulatory environment.

• Have experience growing product sales via at least either Cloud Marketplaces GSI sales motion tech alliances (advantageous)

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.