VAS Engineer- Signature

About AppLogic Networks

AppLogic Networks the App QoE company helps network service providers deliver highest quality experience to consumers and enterprises. The companydevelops best-in-class solutions that analyze optimize and monetize OTTapplication traffic going through the networks. With contextual machinelearning-based insights and real-time actions AppLogic Networks has become a global leader in Application Quality of Experience (QoE).As part of this innovative and exciting company you will drive innovation inapp-driven cloud and hybrid solutions designed to accelerate time-to-valueacross network planning engineering and operations. Join the team andcontribute to what makes AppLogic Networks unique in the market: superior App QoE!

About The Role

Are you a technically minded engineer with a passion for solving complex network challenges and delivering exceptional customer experiences AppLogic Networks is looking for a VAS Engineer - Signatures to join our Global Services team and play a critical role in supporting our key accounts.

In this role youll be at the forefront of daily protocol development activities working in a high-availability production environment where your attention to detail and investigative mindset will make a real difference. Youll monitor identify and drive resolution of potential issues acting as a trusted liaison between our customers and AppLogic Networks internal teams including Customer Support Product Management and Global Professional Services.

What Will You Do

• Monitor & Test Perform daily monitoring and testing of critical applications system health logs and alarms with a strong sense of urgency when issues arise
• Analyze & Troubleshoot Investigate critical application traffic and detect problems using tools such as traffic sniffers simulators MRTG PRTG SNMP polling and log analysis
• Identify & Develop Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection
• Collaborate & Lead Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
• Enable Customers Provide knowledge transfer and technical guidance to customers empowering them to better understand and leverage AppLogic Networks solutions
• Communicate & Escalate Serve as the primary liaison between customer operations and AppLogic Networks Customer Support Account Management and engineering teams managing escalations status updates and resolution timelines
• Hands-On Support Work directly with equipment and tools as needed supporting team members across a cross-functional environment

What Will You Bring

Required Qualifications

• Education: Bachelors degree in Computer Science Engineering or another STEM discipline
• Experience: Minimum 5 years in a technical role

Technical Skills

• Strong command of Unix-based operating systems (Linux FreeBSD etc.)
• Proficiency in programming or scripting languages (Java C/C Python Perl etc.)
• Hands-on expertise with packet-level debugging tools (Wireshark tcpdump tcpreplay or similar)
• Solid understanding of web application concepts including P2P VoIP WAP MMS and RTSP
• Deep knowledge of networking and IP-related technologies
• Experience in Quality Assurance testing
• Strong background in VoIP IPTV and video streaming protocols and architecture
• Thorough understanding of end-to-end network call flows and relevant protocols (DHCP RADIUS DIAMETER GRE SIP RTP MGCP H.323 RTCP)

Core Competencies

• Exceptional troubleshooting investigative and problem-solving abilities
• Strong communication and presentation skills both written and verbal
• Ability to manage competing priorities in complex high-pressure environments
• Customer-first mindset with a passion for satisfaction and follow-through
• Comfortable working directly with customers even in high-pressure situations
• Ability to multitask and manage multiple customer requests simultaneously
• Strong attention to detail and commitment to follow-up
• Project management capabilities and team-oriented work style

Desired Skills

• Experience with network hardware installation and configuration (Cisco Juniper or similar)
• Familiarity with web technologies (JavaScript HTML5 HTTP)
• Knowledge of virtualization technologies (VMware KVM) and OpenStack deployment
• Understanding of NFV particularly MANO/ONAMP frameworks
• Experience with billing and charging concepts including OCS PCRF and PCEF
• Familiarity with industry frameworks such as Scrum or ITIL
• Experience with data modelling DB administration SQL/PostgreSQL ETL and/or BI
• Background in wireline (Cable DSL FTTH) and/or wireless networks (LTE 5G Wi-Fi UMTS GPRS)
• Experience with SQL databases network traffic monitoring or firewall technologies in a Telecom ISP or Cable Internet environment

Work Conditions

• Fast-paced office environment
• Occasional extended hours or split shifts may be required
• Occasional travel required

What you can expect from us

• Flexible working hours hybrid work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities social events and other initiatives to promote a sense of camaraderie among employees.
• AppLogic Networks offers competitive salaries and a comprehensive benefits package including health insurance and other perks to ensure the well-being and financial security of its employees.

Required Experience:

IC