Senior Technical Support Specialist

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers to get the best of our platforms.

Your mission

Senior Technical Support Specialists are customer care profiles and technical experts of our solutions always ready to help demanding clients and investigate technical issues.

Youll join an amazing international team based in India and report directly to Natarajan our Support Team Leader.

What youll do

Being the principal and first touchpoint of the customers experience/journey
Keeping an outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
Resolve and widely communicate incidents and bugs with appropriate stakeholders
Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
Understand our technologies and become product experts to help our clients.
Coordinate with Product Management and Engineering teams in identifying reporting and resolving product issues or opportunities for improvement

About you

Required:

3 years of experience in customer-facing roles in a web-based environment
2 years of experience in the Adtech environment (Deals Programmatic SSP Adserver DSP SSAI (CTV) etc)
Experience with troubleshooting SQL JavaScript CSS/HTML APIs and Mobile SDKs
Ability to document technical customer issues into notes that are consumable by other users
Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
Fluent in Hindi working proficiency in English

Nice to have:

Availability to become a (DCSS) designated support specialist for Gold or Platinum accounts
Knowledge of DV360
Knowledge of Smarts/LiquidMs Nowtiluss Sharethrhoughs or Dynadmics products/tools

About Equativ

Equativ a leading independent ad platform brings scale and simplicity to digital advertising. Following its recent merger with Sharethroughand the acquisition of Kamino Retail advertisers media owners and technology partners rely on Equativs advanced SSP curation and retail media services and technology to achieve maximum business outcomes. With a focus on privacy-first programmatic video CTV and data-driven solutions Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy. The companys global expertise is also backed by a team of over 750 employees across 19 countries.

Equativ has been awarded the label and is proud to be among the best companies in the ChooseMyCompany ranking recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality!

Equal Employment Opportunity

Equativ is an equal opportunity employer. Equal access to employment services and programs are available to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you require reasonable accommodation throughout the application and/or interview process please contact the recruitment team at emailprotected

Required Experience:

Senior IC

About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment combine technical and consultative skills a...