Enterprise Monitoring and Operations Support Lead

The Enterprise Monitoring and Operations Support Lead is responsible for overseeing and optimizing 24/7/365 monitoring operations within a Network Operations Center (NOC) or enterprise IT environment. This role ensures continuous visibility into enterprise systems rapid incident response and adherence to operational best practices across data center and monitoring infrastructures. The ideal candidate will lead operational staff standardize processes and drive improvements in monitoring capabilities incident management and system reliability.

REQUIRED QUALIFICATIONS

Experience

• 5 years of relevant experience in enterprise monitoring NOC operations or IT operations management
• Familiarity with DevOps/Agile methodologies and ITIL-based service management processes.
• Strong troubleshooting skills and experience providing Tier 3 technical support in enterprise environments.
• Engineers that research designs develop run tests and evaluate computer hardware such as computer chips circuit boards computer systems keyboards modems printers and other related equipment. These individuals collaborate with software engineers and scientists to support the components used in the design of the products.
• In addition individual can work on their own with little guidance. They can work with individuals to resolve issues and can perform initial debugging to identify issues with the design/proposed design.

Education

• Bachelors degree in Information Technology Engineering Computer Science or related field

Clearance

• Must be eligible for a Public Trust (NRC IT-1).

Key Responsibilities

• Operations & Monitoring Leadership

  • Manage and oversee 24/7/365 operations staff ensuring adequate staffing scheduling and shift coverage.

  • Lead daily monitoring operations to ensure continuous visibility into enterprise systems infrastructure and services.

  • Provide leadership guidance and performance oversight to operations personnel.

  Process Development & Standardization

  • Develop implement and enforce Standard Operating Procedures (SOPs) and runbooks to standardize and streamline NOC operations.

  • Continuously evaluate and improve operational workflows to increase efficiency and consistency.

  • Ensure alignment with industry best practices and organizational policies.

  Enterprise Monitoring Tools Management

  • Implement configure and maintain enterprise monitoring tools to ensure full coverage of infrastructure and services.

  • Ensure monitoring accuracy relevance and effectiveness of alerts alarms and dashboards.

  • Optimize monitoring systems to reduce false positives and improve incident detection.

  Incident Management

  • Lead the detection declaration escalation and resolution of major incidents impacting enterprise services.

  • Coordinate cross-functional teams during incident response to minimize downtime and service disruption.

  • Conduct post-incident reviews and implement corrective actions to prevent recurrence.

  Data Center & Infrastructure Best Practices

  • Recommend and enforce best practices related to data center operations including:

    • Power and environmental controls

    • Cabling standards and organization

    • Equipment layout and optimization

  • Ensure compliance with operational and infrastructure standards.

  Audit & Compliance Support

  • Support and respond to Federal and internal audits including:

    • Property accountability

    • Data center optimization initiatives

    • Information assurance (IA) requirements

    • Physical security controls

  • Maintain documentation and evidence to support audit readiness.

  Documentation & Reporting

  • Develop and maintain comprehensive technical documentation including:

    • Rack elevation diagrams

    • Network diagrams

    • Wiring diagrams

    • Monitoring impact maps

  • Create training materials and operational reports for both technical staff and leadership.

  • Provide metrics and reporting on system performance incidents and operational effectiveness.

  Project Management

  • Plan coordinate and execute operational and technical projects.

  • Ensure projects are completed on schedule and within budget constraints.

  • Collaborate with stakeholders to prioritize initiatives and deliver results.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Rockville MD
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at.

We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond part of the application process you agree that TekSynap Corporation may retain and use your name e-mail and contact information for purposes related to employment consideration.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.