Room Controller Copenhagen
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Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role: Room Controller
Reporting into: Store Manager
No. of reports: None
Location: Copenhagen DK
MISSION
As an IKONIC Staff member you are the host and heartbeat of our immersive gallery. Whether youre welcoming individual visitors or corporate groups you help create a seamless high-quality journey from arrival to departure. With an intuitive sense of hospitality and a passion for storytelling you anticipate guest needs and deliver exceptional service. Working closely with your Store Manager you ensure every element of the experience feels thoughtful engaging and memorable.
OUTCOMES
- Warmly host all visitorsboth individual guests and corporate groupswith professionalism and enthusiasm.
- Guide guests through the immersive exhibition offering key details that enhance their experience.
- Assist with ticket purchases and reservations made online or through partners.
- Operate the cash register with accuracy and efficiency.
- Help keep the Venue clean in good repair and fully operational.
- Keep the venue store tidy stocked and inviting.
- Support all aspects of the visitor journey adapting to different group needs.
- Respond to visitors questions and concerns in person by email or by phone.
- Help prepare and reset rooms for different sessions or private events.
- Always maintain exhibition areas in excellent condition.
- Contribute to a calm organized flow of visitors throughout the experience.
- Invite guests to share feedback after their visit is complete.
- Engage in promotional activities to generate brand awareness.
- Invite guests to share feedback and reviews after their visit supporting continuous improvement and brand awareness.
- Maintain basic upkeep of facilities including minor maintenance tasks when required ensuring cleanliness of work areas and that all equipment is kept in proper working order.
COMPETENCES (Soft Skills)
- Clear and engaging communication both verbal and written.
- Resilient and flexible in handling daily challenges.
- Collaborative team player with a proactive and positive attitude.
- Natural host who makes people feel welcomed and looked after.
- Detail-oriented and organized
- Comfortable with basic physical tasks (e.g. bending lifting small items)..
- A responsible attitude is friendly and polite.
- Passionate energetic and committed to creating memorable experiences.
- Able to adapt to flexible schedules including evenings and weekends.
TECHNICAL COMPETENCES / EXPERIENCE
- Prior experience in customer service hospitality or cultural venues.
- Proficient in cash handling and point-of-sale systems.
- Fluency in English and local language (minimum B2 level)
- Experience interacting with diverse audiences including private clients and corporate groups is a strong plus.
