KSB is a leading supplier of pumps valves and related service. Our reliable high-efficiency products are used in applications wherever fluids need to be transported or shut off covering everything from building servicesindustry and water transport to waste water treatment power plant processes and mining. Founded in 1871 in Frankenthal Germany the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe more than 190 service centres and around 3500 service specialists are on hand to provide local inspection servicing maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSBs research and development activities forms the basis for the companys success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB we recognise that it is people who actually make the difference the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position: IT Support Engineer II

Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region

Location: Texas (Houston TX or Port Arthur TX preferred)

POSITION SUMMARY

Were seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team supporting KSBs North American operations. This role combines advanced technical problem-solving with hands-on field support across multiple locations. Youll serve as the escalation point for complex technical issues while providing direct onsite support to our diverse industrial operations spanning from Southeast Texas to international locations.

Working alongside our 3rd party service desk for remote Level 1 support youll be the boots-on-the-ground technical expert ensuring our critical systems remain operational across manufacturing facilities offices and remote sites.

KEY RESPONSIBILITIES

Advanced Technical Support

• Escalation Management: Handle complex Level 2 tickets escalated from our 3rd party service desk providing expert resolution for software hardware and network issues
• Onsite Support: Deliver hands-on Level 1 and Level 2 technical support at multiple facility locations
• System Diagnostics: Perform advanced troubleshooting of Windows 11 workstations Windows Server infrastructure and network connectivity issues

Modern Infrastructure Management

• Ubiquiti Network Systems: Configure deploy and maintain Ubiquiti networking equipment including UniFi access points and switches
• Surveillance Systems: Install configure and troubleshoot Ubiquiti surveillance camera systems
• Identity & Access Management: Assist in administering Okta SSO implementations and Ubiquiti Identity access control
• Cloud Services: Support Microsoft 365 environments and hybrid cloud configurations

Field Operations & Travel

• Regional Coverage: Provide regular onsite support across Southeast Texas (Houston Port Arthur) and Port Allen Louisiana facilities
• Extended Travel: Support additional North American locations including California Georgia Richmond Canada and Mexico as needed
• Project Implementation: Assist with onsite technology deployments upgrades and infrastructure projects

Collaboration & Documentation

• Service Desk Coordination: Work seamlessly with 3rd party remote support teams to ensure efficient ticket resolution
• Technical Documentation: Maintain comprehensive records of configurations procedures and issue resolutions
• User Training: Provide technical guidance and training to end users on new systems and procedures

QUALIFICATIONS

Required Qualifications

• Experience: Minimum 4 years in IT support with demonstrated Level 2 technical capabilities
• Operating Systems: Advanced proficiency with Windows 11 Windows Server environments and command-line tools
• Networking: Strong understanding of TCP/IP VLANs DNS DHCP and network troubleshooting
• Modern Tools: Experience with cloud-based identity management (preferably Okta) Microsoft 365 and modern endpoint management
• Problem-Solving: Exceptional analytical and troubleshooting abilities with attention to detail
• Communication: Outstanding written and verbal communication skills with ability to explain technical concepts to non-technical audiences
• Travel Flexibility: Willingness and ability to travel extensively (25-30%) across North American locations
• Physical Requirements: Ability to lift equipment up to 50 pounds and work in industrial environments
• General: Maintains a clean neat and professional appearance at all times.
• Education: Associate or bachelors degree in IT Computer Science or equivalent experience
• Certifications: Current industry certifications such as CompTIA A/Network Microsoft certifications or Ubiquiti UniFi certifications strongly preferred

Preferred Skills & Experience

• Ubiquiti Ecosystem: Hands-on experience with Unifi solutions
• Industrial Environment: Previous experience supporting manufacturing or industrial facilities
• Advanced Networking: Knowledge of enterprise networking concepts VPN technologies and network security
• Project Management: Experience leading technology implementation projects
• Scripting: Basic PowerShell or automation scripting capabilities
• Multi-language: Spanish language skills beneficial for Mexico operations support

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB makes hiring decisions based solely on qualifications merit and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their return we offer fair framework conditions for collective wages and pensions flexible working time models individual training opportunities and the best career prospects.