Customer Experience & Order Management Specialist
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
This role is primarily focused on Customer Experience (60%) with basic order management and Tier 2 escalation support (40%).Youllbe a trusted problem-solver known for ownership empathy and operational precision.
If you thrive in a fast-paced environment and enjoy being the go-to resource for customers and teammates alike this role is for you.
WhatYoullDo
Customer Experience
Deliver world-class service to every YETI customer every time.
Support customers across phone email and digital channels withYETI passionprofessionalism warmth and clarity.
Own advanced customer inquiries including:
Product education and troubleshooting
Warranty claims returns and exchanges
Order support andfulfilmentguidance
Handle escalated situations with empathy and a highly personalised approach.
Represent the YETI brand in public-facing interactions including responses to customer reviews.
Moderate customer-submitted content to ensure alignment with brand standards.
Follow through on complex issues requiring investigation or cross-team coordination.
Lead by example in meeting quality productivity and customer satisfaction goals.
Order Management & Escalation Support
Provide Tier 2 support for order-related escalations from frontline teams.
Troubleshoot and resolve basic order issues including order edits system errors and backend status validation.
Proactively communicate order delays or issues to customers and internal partners.
Partner with Operations Technology Finance and Warehouse teams to resolve order exceptions.
Issue warranty replacements and customer appeasements in line with policy.
Support recall-related customer communications as needed.
SupportEuropeanCorporate business to businessstore.
Use CRM tools (e.g. Zendesk) to document and resolve cases accurately.
Team Support & Continuous Improvement
Identifyrecurring issues and share insights to improve customer and order workflows.
Support Customer Experience leadership with escalation handling and training reinforcement.
Contribute to updates of customer-facing resources and internal documentation.
Flex across responsibilities and channels as business needs evolve.
What You Bring
High school diploma; college coursework or degree preferred.
4 years of customer service experience including escalation or Tier 2 support.
Experience in e-commerce retail or consumer goods preferred.
Working knowledge of CRM systems; Zendesk experience strongly preferred.
Proficiencyin Microsoft Office including Excel.
Familiarity with e-commerce or ERP systems (e.g. Shopify) is a plus.
Strong attention to detail organisation and follow-through.
Comfortable juggling multiple systems and priorities in a fast-paced environment.
Collaborative adaptable and customer-obsessed witha strong senseof ownership.
WhyYoullLove Working at YETI
At YETI we value grit accountability and doing right by the customer.Youllmake a real impactsolving meaningful problems supporting your team and helping deliver experiences that live up to the quality of our products.
#LI-CR1
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection you require accommodation in order to apply for a job please contact us at .
Required Experience:
IC
Key Skills
About Company
Our ultra-durable coolers, drinkware and bags are the pinnacle of performance and built for every-day use. Get the gear that performs when it matters most.
