OH Support Center Analyst Remote MUST HAVE ASSOCIATES DEGREE IN IT SYSTEMS
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Job Location:
Cleveland Heights, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
SUPPORT CENTER ANALYST REMOTE First contact for IS Department support. Answer calls triage problems with the goal of first call resolution document tickets send to 2nd level teams if needed. Escalate trends and major incidents to leadership. Update and maintain ticketing system and Knowledge base monitor changes. Mandatory Qualifications/Requirements: Associates degree in IT systems. Stable internet connection. Preferred Qualifications: IT service desk experience; Comp Tia certification training ITL training. Physical Requirements: Work from home - secluded/quiet space. Stable internet connection.
Shift: Monday through Friday 7:30am-4:30pm or 8:00am-5:00pm
Specialty Type: Information Technology
Sub Specialties: Systems Admin/Analyst
General Certifications: N/APlease CLICK HERE to view details.
additionalInformation:
Youll never receive recurrent notifications aggressive phone calls or overbearing messages from us. Just support! A US based healthcare staffing firm Lamb Company has been serving healthcare workers so that healthcare workers may serve their patients since 2019. Our team consists of individuals with likeminded goals to have a heart for providing quality care for patients that without our help may not receive any. Our job is to find a site that matches well with you and develop a plan to safely and effectively get you implemented into that system. As a small company with owners that are healthcare workers themselves we understand the difficulty of starting new and finding a home where you are appreciated. We are always available and aim to find you the employment of your dreams. Please reach out with any questions which you may have!
