OH Support Center Analyst Remote MUST HAVE ASSOCIATES DEGREE IN IT SYSTEMS
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Job Location:
Cleveland Heights, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
SUPPORT CENTER ANALYST REMOTE First contact for IS Department support. Answer calls triage problems with the goal of first call resolution document tickets send to 2nd level teams if needed. Escalate trends and major incidents to leadership. Update and maintain ticketing system and Knowledge base monitor changes. Mandatory Qualifications/Requirements: Associates degree in IT systems. Stable internet connection. Preferred Qualifications: IT service desk experience; Comp Tia certification training ITL training. Physical Requirements: Work from home - secluded/quiet space. Stable internet connection.
Shift: Monday through Friday 7:30am-4:30pm or 8:00am-5:00pm
Specialty Type: Information Technology
Sub Specialties: Systems Admin/Analyst
General Certifications: N/APlease CLICK HERE to view details.
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