Backcruptcy

We are seeking an experienced and performance-driven Team Lead to manage day-to-day operations within the Bankruptcy function of U.S. Mortgage Default Servicing. This role requires strong people management capabilities in-depth domain knowledge and the ability to consistently deliver quality results in a high-volume time-sensitive environment.

The ideal candidate will be responsible for leading a team of processors/analysts ensuring compliance with bankruptcy regulations meeting SLAs and driving continuous process improvements while maintaining high quality standards.

Key Responsibilities:

• Lead mentor and manage a team handling U.S. mortgage bankruptcy case within Default Servicing

• Monitor daily workflow productivity quality and SLA adherence

• Provide coaching feedback and performance management to team members

• Ensure compliance with U.S. bankruptcy laws investor guidelines and internal policies

• Act as a subject matter expert (SME) for bankruptcy-related processes

• Identify process gaps and support continuous improvement initiatives

• Coordinate with QA operations and management to resolve escalations and complex cases

• Prepare and share team performance reports and MIS on a regular basis

Required Experience & Skills:

• Minimum 4–5 years of experience in the U.S. mortgage servicing domain with strong exposure to Bankruptcy/Default Servicing

• At least 1–2 years of experience as a Team Lead in Bankruptcy operations

• Proven experience managing a team in a high-volume production environment

• Strong understanding of bankruptcy chapters timelines and compliance requirements

• Excellent communication stakeholder management and problem-solving skills

• Hands-on experience with quality metrics audits and performance improvement

Additional Details:

• Requirement: 2 TL

• Shift: U.S. shift (night shifts)

• Work Mode: Full-time on-site role

• Location: Bangalore

• Budget: 10- 12 LPA