Associate Network Engineer
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Job Location:
Kirkland, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Associate Network Engineers will report to the Technical Services Manager and is responsible for providing technical support to clients in wireless and wired scenarios. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking is an efficient out-of-the-box thinker and is eager to progress. Our Associate Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points) Ruckus/Brocade ICX switches FortiGate and Sophos Firewalls
Job Duties:
Open tickets and diagnose Tier 1 technical support issues with remote clients networks
Program/provision wireless network systems for deployment at remote sites
Provide and maintain thorough documentation of client systems
Perform firmware updates on remote client systems
Create and manage client contacts/accounts within AN systems
Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Learn new technologies and products
Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
Draft KB articles to increase the teams institutional knowledge
Occasional after-hours emergency support for remote clients
You Must Have:
Minimum of 1 years of networking experience and current Network or CCNA certification
Novice level understanding of network protocols firewalls routers switching TCP/IP STP and RF coverage
Novice level understanding of wireless local area networks authentication security and encryption protocols
Experience supporting customer environments in a helpdesk/support capacity
Fanatical attention to detail including spelling grammar punctuation and capitalization
Availability nights/weekends as needed
We Value:
2-3 years of networking experience and current Network or CCNA certification
Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron Savant AMX and Control4
RCWA RCNA CWNA/CWNP ICX/Brocade certifications or equivalent experience
Experience programming and troubleshooting Ruckus solutions
Experience with TeamViewer or other remote desktop support applications
Working knowledge of ConnectWise
Python VBScript JavaScript or other scripting experience
Apple or Microsoft certifications
VPN and SSH experience
#LI-MH2
#LI-REMOTE
Required Experience:
IC
Key Skills
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
